Big Bang

Customer Success Manager

• Take responsibility for the successful delivery of all project phases
• Be accountable for overall quality, commitments, schedule adherence and budget compliance for projects and ongoing support activities
• Effectively manage project governance, risks, change, negotiations, communications and project setbacks
• Create and manage project schedules, organize activities, define execution sequence, and determine resources and interdependencies
• Work with team members to set estimates and identify the appropriate resources
• Participate in the sales process
• Analyze current business processes and define new processes that will improve the client’s operational efficiency
• Coordinate requirements gathering, planning, design, implementation and validation with users
• Prepare and review project documentation: business processes, user guides, test plans, system documentation, procedures and framework definitions
• Design and update training materials and deliver training to key client staff
• Act as a facilitator and participate in implementing organizational changes
• Estimate costs and effort required to deliver large, complex projects
• Earn the client’s trust and build relationships that extend beyond the project lifecycle
• Identify and evaluate business opportunities within assigned accounts
• Manage and resolve issues while providing outstanding customer service

Project Manager, ERP & CRM Solutions