Bien-Zenker GmbH

Customer Account Manager, Project Coordination

Bien-Zenker GmbH

full-time

Posted on:

Location Type: Hybrid

Location: Schlüchtern • Germany

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Tech Stack

ERP

About the role

  • First point of contact for customers (from contract signing to handover) by phone and email
  • Project responsibility for an assigned customer portfolio
  • Responsible for ensuring clarity of contracts and planning
  • Handling technical and commercial customer inquiries in coordination with specialist departments
  • Maintaining customer requirements and associated scope of services in the ERP system
  • Preparing, monitoring and explaining cost calculations
  • Coordinating between sales, architects, planners, specification/sample selection, and customers

Requirements

  • Vocational qualification as an industrial clerk, business administration qualification, Bachelor of Arts, or equivalent (m/f/d)
  • Experience with ERP systems desirable
  • Good knowledge of MS Office
  • Strong communication skills and ability to meet deadlines
  • Logical thinking and a solution-oriented approach
  • Courteous customer manner combined with assertiveness
  • Affinity for numbers and cost calculations
  • Willingness to learn, especially in technical areas of the prefabricated housing industry
  • Independent, structured and reliable working style
Benefits
  • An exciting career perspective and a secure workplace
  • Thorough onboarding
  • A professional team
  • Diverse development opportunities
  • Competitive salary and additional benefits
  • Comprehensive offerings as part of the company’s occupational health management (e.g., bike leasing)
  • Option for remote work/home office by agreement
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
cost calculationsERP systems
Soft Skills
communication skillslogical thinkingsolution-oriented approachcustomer serviceassertivenessaffinity for numbersindependent workingstructured workingreliable working
Certifications
vocational qualification as an industrial clerkbusiness administration qualificationBachelor of Arts