Co-develop and implement regional strategies aligned with overall business objectives.
Review, assess, and report out on regional operational metrics and take accountability for closing gaps when targets are missed and identify areas for improvement.
Partner with Regional Medical Director to make data-informed decisions regarding processes and operations to improve regional performance and patient experience across all interaction channels.
Manage the daily operations within the region to enhance efficiency and productivity.
Provide guidance, training and support to regional managers and other staff members
Oversee the hiring, training, and performance evaluations of regional staff, fostering a high-performance work culture.
Partner with the Sr. HRBP to identify and resolve performance issues within the team.
Identify challenges, analyze root causes, and implement effective solutions to resolve conflicts and improve team processes.
Drive innovation by identifying opportunities to enhance team efficiency, effectiveness, and productivity.
Ensure all team interactions align with Bicycle Health’s CICARE model for patient and employee engagement.
Co-own the regional P&L with Regional Medical Director in addition to all other regional business operations.
Prepare, manage, and approve budgets for the region, controlling costs and ensuring expenditures are within budget.
Allocate resources effectively to maximize productivity and profitability across the region
Build and maintain positive relationships with key stakeholders, including patients, customers, and partners, within the region.
Communicate effectively through storytelling to convey value proposition for patients and the business to engage key stakeholders to address current pain points and drive towards the company's mission.
Ensure all regional activities and operations adhere to company policies and procedures, as well as relevant local, state, and federal regulations.
Serve as the regional escalation point for questions or issues while working across Finance, People Ops, Partner Engagement, Product Management, and Engineering to ensure successful patient outcomes.
Serve as a liaison between regional offices and executive leadership, providing valuable market insights and facilitating alignment with organizational objectives.
Demonstrate a strong business sense and ability to incorporate and balance patient, business, and technical priorities to create desirable, viable, and feasible solutions.
All other duties as assigned.

Requirements

Proven experience in a senior-level Patient Operations, Clinical Operations, or Customer Support role at a high growth healthcare delivery organization.
Must have at least 5-8 years experience directly managing staff.
Data-driven, patient-first decision maker with strong operational and financial acumen in a healthcare delivery environment.
Excellent team-building, adaptable leadership, and cross-departmental communication skills in a remote-first environment.
A proven track record of driving operational improvements and streamlining processes.
Ability to lead and implement organizational changes and new initiatives smoothly.
Skilled problem solver who is capable of working in a fast-paced environment and managing competing priorities alongside a clinical counterpart.
Comfort context switching to synthesize information and lead discussion with diverse stakeholders, including clinicians, front-line personnel, and senior executives.
Expert in time management and planning in an environment where flexibility is needed to adapt to the industry and business needs.
The ability to set a vision, execute on a strategy, and roll up your sleeves to get into the details when necessary.
Deep analytical, pragmatic and adaptable mindset, with the ability to evaluate complex data and make recommendations.
Consistent access to a private work environment with high speed internet and professionally appropriate surroundings for frequent video conferencing and a workstation setup conducive to remote work needs.

Benefits

Health benefits (Medical, Dental and Vision).
Discretionary time off, paid sick time, holiday pay, paid parental leave
Talented and fun coworkers who are passionate about addiction treatment.
The opportunity to be part of a mission driven company and make a difference in patients’ lives.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills

operational metricsbudget managementP&L managementdata analysisprocess improvementstaff managementperformance evaluationresource allocationorganizational change managementproblem solving

Soft skills

leadershipteam buildingcross-departmental communicationadaptabilitystorytellingrelationship buildinginnovationconflict resolutiontime managementstrategic vision