biBerk Business Insurance

Collections Representative

biBerk Business Insurance

full-time

Posted on:

Location Type: Remote

Location: New York • United States

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Salary

💰 $18 - $21 per hour

About the role

  • Identifying appropriate method to handle collection accounts (phone call to agent/ insured, e-mail, or document mailing).
  • Arrange installments on audit balances and current policies with payroll endorsements due to audits of prior terms.
  • Effectively follow up on payment commitments.
  • Management of accounts that are outsourced to collection agencies or attorneys.
  • Handle all documentation requests from insureds, agents, and collection vendors.
  • Provide superior customer service to internal and external customers.
  • Explain of audit results to insureds and agents.
  • Correspond with agents, insureds and internal personnel verbally or in writing on dispute issues and other audit related issues.
  • Assist in explaining what resources are needed to resolve any issues with estimated audits.
  • Submit all settlement offers to Department Manager for review and approval.

Requirements

  • Excellent verbal and written communication skills.
  • Exceptional interpersonal and negotiation skills.
  • Must have excellent problem solving skills.
  • Bachelor’s degree or an equivalent combination of education and experience preferred.
  • Proficient Computer skills are essential for this role.
Benefits
  • Medical (PPO/HDHP), vision, disability, and life insurance.
  • Enhanced dental plan with orthodontia coverage in addition to a standard plan.
  • Generous PTO plan for all benefit-time eligible employees.
  • Paid company holidays and 4 floating holidays.
  • Paid parental leave.
  • Employee Retirement Savings Plan/401(k) with company match and immediate vesting.
  • Education Assistance Program that offers 100% upfront tuition reimbursement after 6 months of service for approved degree programs.
  • Service Recognition Program that provides a monetary award to be used toward a vacation every 5 years of employment.
  • Wellness Initiatives that include Fitness Center and Weight Watchers Reimbursement programs.
  • Voluntary benefits that include accident, critical illness, and hospital indemnity.
  • Employee discount and rewards program on travel, tickets, electronics, home, and more.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
verbal communicationwritten communicationinterpersonal skillsnegotiation skillsproblem solvingcustomer service
Certifications
Bachelor's degree