Supervisor, Site Operations
BHP
full-time
Posted on:
Location Type: Office
Location: LeRoy • Canada
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Tech Stack
About the role
- Lead and support a team delivering on-site operational technology services and physical hardware support.
- Ensure effective and timely responses to service requests, incidents, and problems, managing the Technology service catalogue.
- Coordinate and prioritise incident response for IT/OT-related systems to minimise disruption to operations.
- Lead end-to-end lifecycle management of physical technology hardware across site operations.
- Build, deploy, patch, and troubleshoot end-user devices while overseeing low-level asset and inventory management.
- Develop and implement standard operating procedures (SOPs) that govern operational performance, reliability, and optimisation of managed services.
- Monitor and maintain safety systems, advising on system safety issues and implementing safety lifecycle management strategies.
- Identify and manage operational and technology risks using BHP’s Risk Management Framework.
- Engage and manage internal and external stakeholders, including operational leaders and technology partners.
- Coach, develop, and support team members to build capability, trust, and a high-performance culture.
Requirements
- Experience working in an operational environment as an IT/OT technician or similar role.
- Strong understanding of IT Service Management, incident, problem, and change management practices.
- Experience with SAP Work Management and ServiceNow (SNoW) processes and systems.
- Demonstrated ability to lead, coach, and develop teams in a safety-critical environment.
- Strong communication skills, with the ability to influence up to Superintendent and Manager level.
- Solid understanding of safety and workplace management, with a commitment to achieving safe and productive outcomes.
- Required: IT Service Management Framework certification (ITIL Foundation).
- Recommended: Tertiary qualifications in Engineering, IT, or a relevant trade equivalent.
Benefits
- Professional Development: Continuous learning and meaningful growth opportunities.
- Compensation: Fair, competitive, and aligned with your skills and contributions.
- Inclusive Culture: A workplace where everyone is valued, respected, and empowered to bring their whole self to work.
- Domestic relocation assistance including new home purchase assistance, temporary accommodations, home finding trip, and resettlement allowance.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
IT/OT systemsincident managementproblem managementchange managementhardware supportasset managementSOP developmentsafety lifecycle managementrisk managementend-user device troubleshooting
Soft Skills
team leadershipcoachingcommunicationstakeholder managementtrust buildinghigh-performance culture developmentprioritizationinfluencingcollaborationoperational support
Certifications
ITIL FoundationEngineering degreeIT degreerelevant trade qualification