BHG Financial

Account Executive – Collections

BHG Financial

full-time

Posted on:

Location Type: Remote

Location: United States

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About the role

  • Initiate contact with consumers via phone calls, emails, or text messages to negotiate payment plans and collect outstanding debts.
  • Maintain accurate and up-to-date records of all communication and collection activities.
  • Review and analyze consumer accounts to determine appropriate collection strategies and prioritize collection efforts
  • Negotiate payment arrangements, settlements, or alternative options with debtors, considering their financial circumstances.
  • Handle and resolve consumer inquiries, disputes, and/or complaints in a professional and efficient manner.
  • Maintain confidentiality of sensitive consumer information and adhere to data protection guidelines.
  • Complete skip-tracing tactics to gather appropriate contact information for consumers.
  • Achieve CCMR3’s monthly targeted growth performance objectives.
  • Meet daily, weekly, and monthly goals set by management of CCMR3 adherence to all CCMR3 policies/procedures

Requirements

  • Previous experience in collections or a related field is preferred
  • Customer service, negotiation, and finance skills
  • Strong communication skills
  • Familiarity with relevant laws and regulations governing debt collection practices is preferred
  • Must be detail oriented and organized
  • Adherence to ethical standards
Benefits
  • Medical/Rx/Dental/Vision coverage for employees and their eligible family members
  • Competitive PTO and vacation policies
  • 1 Friday off each month for Wellness Weekends
  • Company 401(k) plan with employer contributions after one year
  • Company-sponsored training and certification opportunities
  • Quarterly award ceremonies where top achievers are celebrated and receive additional bonuses
  • Ongoing volunteer opportunities to give back to the community through our BHG Cares program
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
collectionsnegotiationskip-tracingpayment arrangementsfinancial analysisdata protection
Soft Skills
communicationcustomer servicedetail orientedorganizationalproblem-solving