Operations

• Serve as the primary point of contact for tenant service requests and inquiries.
• Assist in establishing and maintaining positive relationships with tenants, ensuring timely follow-up on concerns and compliance with lease requirements.
• Coordinate with local vendors for repairs, maintenance, inspections, and compliance documentation.
• Assist in onboarding and managing vendor relationships, including scheduling and performance tracking.
• Troubleshoot property-level issues, identify areas for improvement, and provide actionable recommendations.
• Track and manage lease expirations, renewals, rent escalations, and other critical dates.
• Monitor rent collections and escalate delinquencies to accounting or legal as needed.
• Maintain organized digital records of lease documents, vendor contracts, COIs, and compliance records.
• Assist in preparing annual property budgets and monitor expenses to ensure adherence.
• Assist in calculating CAM charges and support reconciliation and collection processes.
• Review and code operating expenses per company policies.
• Generate reports including occupancy updates, lease tracking summaries, work order logs, and variance analyses.
• Support capital project tracking and vendor follow-up.
• Submit timely updates and participate in recurring internal property status meetings.
• Reports to the Asset Manager; works remotely from the Philippines during US Pacific Time hours.

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Storage Operations Engineer – Dell EMC