Beyonk, The Visitor Experience Platform

Account Manager

• Own a portfolio of clients, acting as their main point of contact & trusted marketing partner
• Plan & deliver marketing across social media, paid advertising, website & email
• Build & run campaigns around peak trading & seasonal events
• Write, schedule & manage social content & content calendars
• Set up, monitor & optimise paid advertising (Meta & similar platforms)
• Keep client websites accurate & up to date, especially ahead of busy periods
• Plan & send email campaigns, & manage lists & automations
• Report on performance & translate results into clear next steps
• Spot growth opportunities & risks early, & take ownership of both
• Run structured check-ins, especially in the lead-up to peak seasons

Marketing Account Manager

• Own a portfolio of clients, acting as their main point of contact & trusted marketing partner
• Plan & deliver marketing across social media, paid advertising, website & email
• Build & run campaigns around peak trading & seasonal events
• Report on performance & translate results into clear next steps
• Spot growth opportunities & risks early, & take ownership of both

Customer Support

• Customer support and problem solving
• Respond to customer queries via call and email
• Diagnose and resolve customer issues efficiently
• Clearly communicate solutions and next steps to customers
• Take ownership of problems and ensure they are fully resolved
• Develop an understanding of how clients use our platform
• Prioritise support queries based on urgency and business impact
• Identify recurring customer issues and contribute to improvements

Marketing Account Manager

Marketing Account Manager

Customer Support Associate