BeyondTrust

Customer Success Manager

• Manage a portfolio of 100–150 customers across a scaled engagement model.
• Prioritize accounts effectively using data, health indicators, and lifecycle triggers.
• Onboard accounts effectively, setting customers up for accelerated adoption of our products.
• Deliver consistent, repeatable touchpoints through digital, one-to-many, and automated channels.
• Partner closely with Sales to define customer success criteria before contract signature, or collaborate post-sale to determine the best approach for engaging with existing customers to drive adoption.
• Ensure a smooth transition from sales to post-sales by clearly understanding customer goals, timelines, and priorities.
• Lead customers through the defined adoption plan and hold them accountable to agreed timelines.
• Influence decision-makers and end-users to drive product usage, behavioural change, and time-to-value.
• Provide guidance and best practices to help customers achieve measurable outcomes that align with their goals.
• Analyse customer data, product telemetry, and trend patterns to identify risk and opportunity across your book.
• Use insights to target interventions, personalise scaled programs, and inform broader Customer Success initiatives.
• Own adoption and retention metrics across your customer segment.
• Proactively identify churn risks and drive actions to mitigate them.
• Consistently aim to exceed quarterly adoption, usage, and retention targets.
• Provide feedback to Product, Sales, and Customer Success teams based on customer trends and market needs.
• Contribute to scaled content, playbooks, and programs that improve customer experience at scale.

Scaled Customer Success Manager

Sales Development Rep

• Build rapport with prospects and transition ‘cold’ inquiries over time into ‘warm’ responsive prospects.
• Identify and qualify new opportunities for BeyondTrust.
• Provide qualified leads to Sales Reps.
• Enter prospect information into Salesforce.
• Enhance product knowledge through regularly attending training sessions.
• Attend field sales meetings as appropriate.
• Support marketing campaigns and promotional offers to help optimize revenue.

Sales Development Representative

Analyst

• Monitor and triage security alerts across SIEM, EDR, and CSPM platforms covering both corporate and product environments.
• Investigate alerts to determine scope, severity, and whether escalation is warranted.
• Leverage AI-assisted triage and enrichment tools to accelerate analysis and reduce mean time to detect.
• Classify, document, and track alerts through the full lifecycle using ticketing and case management systems.
• Participate in or lead incident response engagements from detection through remediation, including evidence collection, forensic analysis, root cause determination, and stakeholder communication.
• Conduct investigations across SIEM, EDR, CSPM, and cloud-native log sources including identity provider logs, cloud audit trails, and network flow data—spanning both corporate and product infrastructure.
• Execute established IR runbooks across identity, endpoint, cloud, and email investigation workflows.
• Manage or assist with evidence handling, forensic artifact collection, and chain-of-custody procedures.
• Produce clear, decision-ready incident summaries and post-incident reports for both technical and leadership audiences.
• Contribute to the design, implementation, and tuning of detection rules across SIEM and EDR platforms, with a focus on reducing false positives and closing coverage gaps.
• Translate threat intelligence (CVE advisories, CISA alerts, vendor bulletins, open-source feeds) into actionable detection content, with particular attention to threats targeting privileged access tooling and supply chain attack vectors.
• Use AI-driven tools for alert triage, enrichment, and investigation as a standard part of daily operations.
• Contribute to the evaluation, integration, and optimization of AI and automation capabilities across the team’s workflows.
• Assist in designing prompts, agent workflows, or LLM-based pipelines that augment analyst capabilities and reduce manual effort.
• Maintain daily operational notes and shift handoff documentation.
• Contribute to and refine IR runbooks, playbooks, and standard operating procedures.
• Participate in on-call rotation for after-hours incident escalation.

Cyber Defense Analyst

• Monitor and triage security alerts across SIEM, EDR, and CSPM platforms covering both corporate and product environments.
• Investigate alerts to determine scope, severity, and whether escalation is warranted.
• Leverage AI-assisted triage and enrichment tools to accelerate analysis and reduce mean time to detect.
• Classify, document, and track alerts through the full lifecycle using ticketing and case management systems.
• Participate in or lead incident response engagements from detection through remediation, including evidence collection, forensic analysis, root cause determination, and stakeholder communication.
• Conduct investigations across SIEM, EDR, CSPM, and cloud-native log sources including identity provider logs, cloud audit trails, and network flow data—spanning both corporate and product infrastructure.
• Execute established IR runbooks across identity, endpoint, cloud, and email investigation workflows.
• Manage or assist with evidence handling, forensic artifact collection, and chain-of-custody procedures.
• Produce clear, decision-ready incident summaries and post-incident reports for both technical and leadership audiences.
• Contribute to the design, implementation, and tuning of detection rules across SIEM and EDR platforms, with a focus on reducing false positives and closing coverage gaps.
• Translate threat intelligence (CVE advisories, CISA alerts, vendor bulletins, open-source feeds) into actionable detection content, with particular attention to threats targeting privileged access tooling and supply chain attack vectors.
• Help maintain and evolve detection coverage mapped to MITRE ATT&CK.
• Partner with threat hunting peers to validate detection logic through hypothesis-driven hunts.
• Use AI-driven tools for alert triage, enrichment, and investigation as a standard part of daily operations.
• Contribute to the evaluation, integration, and optimization of AI and automation capabilities across the team’s workflows.
• Assist in designing prompts, agent workflows, or LLM-based pipelines that augment analyst capabilities and reduce manual effort.
• Partner with engineering teams to improve log ingestion, data quality, and tool integrations.
• Maintain daily operational notes and shift handoff documentation.
• Contribute to and refine IR runbooks, playbooks, and standard operating procedures.
• Participate in on-call rotation for after-hours incident escalation.
• Track and report on operational metrics (MTTD, MTTR, MTTC, false positive rate) and identify improvement opportunities.
• Participate in tabletop exercises, purple team activities, and post-incident reviews.

Account Executive

• Create and maintain sustainable customer relationships to deliver sales growth to meet and exceed targets.
• Advocate for the BeyondTrust platform and our position within the global Privilege Access Management sector.
• Understand and document customers’ business and IT strategies, priorities, and goals; capture this data accurately in CRM system.
• Create and nurture strong collaborative relationships with field sales team members.
• Problem solve customer issues or sales blockers.
• Source quality leads by inquiring about prospect requirements and present the BeyondTrust proposition.
• Maintain an accurate log of sales activities and customer interactions within the company’s CRM system.
• Responsible for accurate and timely opportunity updates and bookings forecast.
• Participate in team meetings and share ideas to contribute team performance.