BeyondTrust

Senior UX Researcher

BeyondTrust

full-time

Posted on:

Location Type: Remote

Location: Canada

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Job Level

Senior

Tech Stack

Cyber Security

About the role

  • Own UX research for BeyondTrust’s password and secrets management capabilities
  • Identify and prioritize high-impact problems across both administrator and end-user experiences
  • Deliver fast, high-quality research that keeps pace with product development
  • Translate insights into clear, actionable recommendations, not just findings
  • Influence roadmap and prioritization decisions through evidence and strong point of view
  • Partner closely with Product, Design, and Engineering to shape both problem definition and solution direction
  • Act as the primary customer advocate in product discussions, ensuring user needs are represented across multiple user types
  • Push back on assumptions and challenge decisions when they are not aligned with user needs
  • Conduct end-to-end research using a mix of methods
  • Synthesize qualitative and quantitative data to uncover high-impact opportunities
  • Build strong relationships with PMs, designers, and engineers to ensure research is trusted and used
  • Operate independently and manage multiple high-priority efforts without heavy support.

Requirements

  • 5–10 years of experience working on complex enterprise or B2B products
  • Proven experience driving product decisions through UX research
  • Strong working knowledge of enterprise software and complex administrative workflows
  • Experience or familiarity with cybersecurity domains such as:
  • Password/secrets management
  • Credential storage, rotation, and lifecycle workflows
  • Experience delivering both qualitative and quantitative research
  • Demonstrated ability to operate at speed and deliver actionable insights
  • Experience influencing stakeholders and navigating strong opinions
  • Exposure to AI methods for expediting research.
Benefits
  • Diversity. Inclusion. They’re more than just words for us. They are the guiding values of how we build our teams, cultivate leaders, and create a culture where people feel connected.
  • We take care of our employees so they can take care of our customers. Customers who come from all walks of life just like us. We hire incredible people from diverse backgrounds because when we are different together, we are stronger together.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
UX researchqualitative researchquantitative researchenterprise softwareadministrative workflowscybersecuritypassword managementcredential storageAI methodsproduct decision making
Soft Skills
influencing stakeholderscustomer advocacyrelationship buildingindependent operationproblem definitionsolution directionprioritizationcommunicationcritical thinkingcollaboration