Service Desk Analyst
BeyondTrust
full-time
Posted on:
Location Type: Hybrid
Location: Singapore • Singapore
Visit company websiteExplore more
Tech Stack
About the role
- Log and track incidents and service requests in a ticketing system, ensuring accurate and up-to-date information
- Provide technical support and assistance to end users in person and remotely, ensuring timely resolution of IT-related issues and inquiries
- Take ownership of all IT equipment in the Tel Aviv office, including computers, printers, network devices, and peripherals
- Maintained an inventory, tracked assets, and ensured proper functioning and maintenance of all equipment
- Monitor IT systems and networks to identify potential issues, proactively mitigate risks, and ensure optimal system performance
- Collaborate with third-party vendors for equipment maintenance, repairs, and warranty claims
- Conduct training sessions and provide orientation to new employees on IT systems, software, and best practices to enhance user knowledge and productivity
Requirements
- A bachelor's degree in computer science, information technology, or a related field experience
- Proven experience in providing technical support to end users, face-to-face or remotely
- Strong knowledge of IT equipment, including computers (Windows, MacOS), printers, networking devices, and peripherals
- Excellent communication skills with the ability to translate technical concepts into non-technical terms for users
- Familiarity with ticketing systems, incident management processes and asset management, ServiceNow
- An Intermediate understanding of Office365
- Ability to prioritise and manage multiple tasks simultaneously while maintaining attention to detail
- Proficiency in troubleshooting software, hardware, and network-related issues
- Basic understanding of IT infrastructure and networking concepts
- Experience working with third-party vendors for equipment maintenance and warranty claims is desirable
- Effective communication (both written and verbal) and ability to do presentations
- Strong customer service orientation and problem-solving skills
- Adaptability to changing technologies and a willingness to learn new tools and systems
Benefits
- Flexibility in work arrangements
- Continual learning opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
technical supporttroubleshootingasset managementincident managementIT infrastructurenetworking conceptsOffice365WindowsMacOSticketing systems
Soft Skills
communication skillscustomer service orientationproblem-solving skillsattention to detailadaptabilityability to prioritizeability to manage multiple taskspresentation skillscollaborationtraining