Beyond20

ServiceNow Technical Consultant

Beyond20

full-time

Posted on:

Location Type: Remote

Location: Washington • United States

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Tech Stack

AngularBootstrapCloudITSMJavaScriptServiceNowSQL

About the role

  • Configure and develop customer solutions on the ServiceNow platform
  • Lead technical sessions with customers utilizing ServiceNow best practices, including but not limited to demos, discussions, knowledge transfer.
  • Conduct training for customers on the use of software tools
  • Collaborating with and mentoring Beyond20 peers and teammates
  • Develop custom applications on the ServiceNow platform
  • Implementation of custom dashboards, reporting, and metrics
  • Supporting the ServiceNow practice, with examples such as Writing blog postings, knowledge articles, and white papers
  • Creating video content relevant to our clients' needs
  • Assisting with proposal writing, responding to RFPs and RFQs as needed
  • Providing assistance with marketing / operational / administrative activities as needed

Requirements

  • Minimum of 3 years of successful ServiceNow platform implementation experience.
  • Current ServiceNow CSA, and CIS-ITSM required
  • Current ServiceNow CIS certifications are a plus
  • Consulting experience preferred
  • Familiarity with SaaS and Cloud technologies
  • Familiarity with web services
  • Ability to work independently and meet deadlines with a minimum of supervision
  • Knowledge of the ITIL Framework and Agile/Scrum methodology
  • Four-year college degree or comparable experience
  • Excellent verbal and written communication skills: ability to talk to C-level audiences
  • Effective problem-solving, time, and project management skills
  • Knowledgeable in JavaScript, bootstrap, Angular, XML (jelly is also a plus)
  • Experience with SQL, Batch, PowerShell
  • Able to leverage Office365 to create compelling presentations and meaningful reports
Benefits
  • Flexible work arrangements
  • Professional development
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
ServiceNowJavaScriptbootstrapAngularXMLSQLBatchPowerShellAgileITIL
Soft Skills
communicationproblem-solvingtime managementproject managementmentoringcollaborationindependencetrainingconsultingknowledge transfer
Certifications
ServiceNow CSAServiceNow CIS-ITSMServiceNow CIS certifications