Beyond20

ServiceNow

• Configure and develop customer solutions on the ServiceNow platform
• Lead technical sessions with customers utilizing ServiceNow best practices, including but not limited to demos, discussions, knowledge transfer.
• Conduct training for customers on the use of software tools
• Collaborating with and mentoring Beyond20 peers and teammates
• Develop custom applications on the ServiceNow platform
• Implementation of custom dashboards, reporting, and metrics
• Supporting the ServiceNow practice, with examples such as Writing blog postings, knowledge articles, and white papers
• Creating video content relevant to our clients' needs
• Assisting with proposal writing, responding to RFPs and RFQs as needed
• Providing assistance with marketing / operational / administrative activities as needed

ServiceNow Technical Consultant

• Manage multiple, concurrent deployment projects primarily focused on ServiceNow
• Ensure the delivery of IT solutions and services that provide the highest value and quality
• Accountable for the scope of each engagement
• Complete weekly status reports
• Facilitate regular project status meetings and key stakeholder reviews

Senior ServiceNow Engagement Manager

• Lead & collaborate with customers in their efforts to take advantage of the ServiceNow platform to improve their ITSM and ITIL processes
• Be a key member of an overall engagement team focused on delivering customer outcomes
• Lead customer design workshops and speak to how best practice processes align to the ServiceNow platform
• Create client specific presentations for workshops
• Guiding customers in defining and refining business requirements for functional aspects of the solution
• Drafting user stories, their acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving them
• Managing and communicating ITSM process and business requirements to the delivery team to ensure that the proposed solutions meet customer expectations
• Assist clients with creating and executing Organizational Change Management (OCM) plans
• Contribute towards continuous improvement of leading practices
• Growing and mentoring other members of ServiceNow and the partner ecosystem

ServiceNow Business Process Consultant

• Work with ServiceNow implementation project teams, gathering requirements and drafting user stories.
• Provide knowledge in business process and system analysis, design, improvement, and implementation efforts or in translating business process needs into technical requirements.
• Provide group facilitation, training, and additional forms of knowledge transfer.
• Serve as the key coordinator between customers and multiple project teams

ServiceNow Business Analyst

• Design and document solutions for clients on the ServiceNow
• Assist with presales scoping and solutioning efforts
• Serve as primary point of accountability and ownership for technical quality
• Serve as a mentor and coach to other Architects and Developers
• Lead customer workshops, including technical demos, both live and via remote meeting tools
• Identify and assist with development of new business opportunities (training engagements and professional services)
• Taking on leadership responsibilities as needed for the benefit of peers and management, such as program development, meeting coordination, training and mentoring
• Develop custom applications on the ServiceNow Platform
• Assist with proposal writing, respond to RFPs and RFQs
• Deliver thought leadership through: Professional organization meetings and conferences, Online groups and discussion forums on relevant topics, Webinars, podcasts, and other speaking engagements, Writing blog postings, articles and white papers

ServiceNow Technical Consultant

Senior ServiceNow Engagement Manager

ServiceNow Business Process Consultant

ServiceNow Business Analyst

ServiceNow Architect