Technical Consultant Team Manager

Beyond20

Beyond20 Technical Consultant Manager coaching ServiceNow consultants and reinforcing delivery standards. Continuing billable customer implementation work while leading performance, development, recruiting, and team operations.

Posted 8/4/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong technical expertise in the ServiceNow platform while effectively mentoring and developing technical teams. Balances customer delivery with leadership responsibilities, ensuring high performance and adherence to organizational standards.

Highest-signal resume keywords

ServiceNow Platform ExpertiseMentoring And CoachingCustomer-Facing Consulting SkillsPerformance Feedback And DevelopmentTechnical Team Leadership

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical ConsultingPerformance ReviewsDevelopment Best PracticesTime ManagementUtilization Monitoring

Soft Skills

Organizational SkillsPlanning SkillsCommunication SkillsAccountabilityProfessionalism

Certifications & Qualifications

ServiceNow Certifications

Industry Keywords

Technical ConsultantTechnical ArchitectEmployee DevelopmentRecruiting And OnboardingPerformance Improvement Plans

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Coach, mentor, and develop Technical Consultants through regular 1:1 meetings and individualized development plans
Conduct quarterly performance and bonus reviews for direct reports
Provide performance feedback and partner on promotions, compensation recommendations, performance improvement plans, and employee development activities
Reinforce Beyond20 technical standards and development practices, including update set hygiene, story hygiene, documentation, testing, communication protocols, time entry, and development best practices
Spot-check technical work and address recurring technical challenges with Technical Architects and Delivery Leadership
Monitor team utilization, staffing risks, workload concerns, performance issues, and employee development needs
Review and approve non-billable time and ensure internal initiatives create business value
Support recruiting and onboarding through resume reviews, interviews, hiring recommendations, and onboarding
Provide technical guidance on complex technical or customer challenges
Participate in project leadership discussions and customer meetings when support or coaching is beneficial
Continue customer delivery as a billable Technical Consultant or Technical Architect
Maintain an annual utilization target of approximately 75%
Collaborate with the TCO Director, Delivery Leadership, Technical Architects, and project teams

Requirements

What you’ll need

Current Beyond20 Technical Consultant or Technical Architect in good standing
Demonstrated technical expertise across the ServiceNow platform
Proven ability to mentor, coach, and develop others
Strong customer-facing consulting and communication skills
Excellent organizational, planning, and time management skills
Ability to balance customer delivery with people leadership responsibilities
Consistent demonstration of Beyond20's values, professionalism, accountability, and commitment to quality
Experience leading or mentoring technical teams preferred
Experience interviewing, hiring, and onboarding technical talent preferred
Experience providing performance feedback and supporting employee development preferred
Multiple ServiceNow certifications with a demonstrated commitment to continued professional development preferred
Approximately 75% annual utilization target

Benefits

Comp & perks

Quarterly bonus reviews for direct reports are part of the compensation/performance process
Certifications and continued professional development supported through individualized development plans
Mentoring, stretch assignments, project experience, training, and knowledge-sharing opportunities
Career development and advancement preparation toward Senior Technical Consultant and Technical Architect roles