Customer Onboarding Manager, Enterprise
Deel
CloudGo
Customer Onboarding Manager
Beyond
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteJob Level
JuniorMid-Level
Tech Stack
CloudGo
About the role
- Owning the new customer experience from Sales to Customer Success Management by leading trainings, driving product adoption, and helping customers achieve their business goals
- Manage the Beyond Training & Certification process for all new customers and existing customers in need of re-training
- Creating Success Plans for each new customer to demonstrate value based on consultative business discovery
- Leveraging your industry and revenue management expertise to recommend & facilitate changes to our customer’s current processes
- Creating leads for Sales & CX to sell additional products to New Customers
- Utilizing your Beyond product expertise to provide solutions that strengthen relationships and ensure Beyond customers realize the value of our product.
- Driving continuous improvement to the Beyond platform, solutions, and processes by sharing customer feedback with Customer Experience, Sales, and Product teams.
- Collaborating with cross-functional teams to drive a positive onboarding experience.
- Monitoring the state of onboarding by measuring, analyzing and reporting on relevant qualitative and quantitative KPIs.
Requirements
- 2+ years of B2B SaaS and/or software experience
- Located in the MST or PST time zone or willing to work the MST or PST time zone
- Previous onboarding experience preferred
- Solid understanding of Onboarding best practices
- Creative and analytical thinker with strong problem-solving skills
- Exceptional verbal and written communication skills with the ability to communicate effectively at all levels
- Detail-oriented and process-driven professional
- Proven ability to handle multiple projects simultaneously
- Proven ability to learn how to use cloud-based SAAS solutions
- Self-motivated, proactive, results-driven attitude with the ability to work independently and as part of a team
- Capable of working in a highly fluid environment with shifting priorities
- Highly curious with a positive attitude.
