Customer Success Specialist
Beyond
full-time
Posted on:
Location Type: Remote
Location: Canada
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About the role
- Develop meaningful relationships, rapport, and trust with our customers
- Proactively provide recommendations that contribute to our customers developing compelling content and impactful virtual experiences
- Provide exceptional customer support through various channels including video meetings, chat, email, phone, and in-person
- Lead customer onboarding and training sessions on the Circuit Content Management System
- Interpret, summarize, and present analytics to inform potential courses of action for customers
- Explain new features and functionality to encourage adoption and usage
- Discuss pain points and collect feedback from customers that can be shared with the product team
- Craft compelling how-to content, documentation, help videos, and webinars/workshops to assist customers with using Circuit
- Interact with customers to build case studies and thought leadership articles, to share knowledge and position Circuit an industry leader
Requirements
- Relevant Bachelor’s degree, or equivalent combination of education and experience
- 2+ years of customer service or experience in technology, EdTech, and/or software companies or related experience
- Demonstrated ability to communicate and collaborate cross-functionally with internal and external stakeholders
- Curiosity and understanding of marketing analytics and campaign performance measurement, and experience with analytics tools
- High degree of ownership and strong business acumen
- Organized and with a heightened sense of detail while operating in a fast-paced environment
- Excellent communication skills, ability to convey yourself and the product clearly through verbal and written methods
- Strong planning/project management skills with a demonstrated capacity to balance speed and quality, while quickly adjusting priorities as needed
- Bonus points: include a short video to help us get to know you better
Benefits
- Competitive salary
- Comprehensive health benefits package
- Equity options
- Individual and team training and development
- Macbook/professional grade equipment provided
- Team outings
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer supportanalyticscontent creationonboardingtrainingdocumentationvideo productionwebinarsproject managementmarketing analytics
Soft Skills
communicationcollaborationcuriosityorganizational skillsattention to detailbusiness acumenadaptabilityrelationship buildingproblem-solvingleadership
Certifications
Bachelor’s degree