Beyond Finance

Bilingual Customer Service Representative

Beyond Finance

full-time

Posted on:

Location Type: Remote

Location: United States

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Job Level

Junior

About the role

  • Above all else, provide a best-in-class customer service experience over the phone by responding to client requests, anticipating unstated needs, and educating them on our programs
  • Through demonstrated effective listening, analyze client problems and provide information and solutions in a timely and efficient manner
  • Employs strong interpersonal skills to handle difficult calls courteously and professionally
  • Thoroughly documents request outcomes for accurate tracking and analysis
  • Work efficiently and effectively to independently resolve client requests, both as a team and independently
  • Develops and maintains positive client relations and coordinates with other departments within the company to ensure client requests and questions are handled appropriately and in a timely manner
  • Operates a desktop computer to obtain and extract information; documents information, activities and changes in the CRM database (Client Relationship Management System) for client accounts
  • Utilizes appropriate resource materials to effectively and accurately interpret, respond and resolve client inquiries and problems
  • Handle a high volume of clients in a work from home call center environment

Requirements

  • 1 year call center experience (Required)
  • Bilingual - Spanish (Required)
  • Reliable, High Speed, Internet connection (Required)
  • Technical proficiency with Client Relationship Management system (CRM)
  • Strong customer service orientation
  • Strong communicator: Includes listening, verbal & written communication, courteous and professional active listening skills is a must
  • Effective problem solver
  • Effective at time management, planning & organizing tasks and time
  • Ability to understand and empathize with customer issue(s)
  • Ability to work from home in a distraction free environment
Benefits
  • Considerable employer contributions for health, dental, and vision programs
  • Generous PTO, paid holidays, and paid parental leave
  • 401(k) matching program
  • Merit advancement opportunities
  • Career development & training
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
call center experiencebilingual - Spanishtechnical proficiency with CRM
Soft Skills
customer service orientationeffective problem solvertime managementplanningorganizing taskslistening skillsverbal communicationwritten communicationcourteousnessprofessionalism