Beyond Finance

Application Engineer

• Lead and evolve the company’s application security strategy, roadmap, and day-to-day operations.
• Serve as the primary AppSec partner for numerous dev teams working on Ruby on Rails web apps, React Native mobile apps, and various other projects including Python and Go.
• Provide security guidance during design, development, and code review for new features and projects.
• Drive adoption of secure coding practices and threat-modeling across engineering teams.
• Manage and optimize existing AppSec tooling.
• Improve automation and integration of security tools into CI/CD pipelines.
• Build and maintain secure development standards, playbooks, and training materials.
• Work with DevOps to ensure secure AWS infrastructure deployments and configurations.
• Lead or support investigation and remediation of application-level vulnerabilities.
• Monitor, prioritize, and track findings from SAST/DAST/ASM tools.

Senior Application Security Engineer

Customer Support

• Above all else, provide a helpful and caring customer service experience over high volume inbound and outbound client phone calls of varying complexity by responding to client requests, anticipating unstated needs, and educating them on our programs in a remote call center environment
• Proactively identify, analyze and resolve client issues by utilizing active listening and critical thinking to provide first call resolution with focus on the customer relationship
• Exhibit strong written/verbal communication skills, excel at customer interaction, and deliver practical solutions
• Develop and maintain positive client relations and work collaboratively with other departments within the company to ensure client requests and questions are appropriately handled in a timely manner
• Work independently and with a team to drive retention of clients through bolstering product knowledge and providing best-in-class service at all times
• Operate, navigate, and troubleshoot a desktop computer to obtain and extract information; research through multiple computer programs/systems simultaneously and document information, activities and changes in the CRM database (Client Relationship Management System) for client accounts. Apply various troubleshooting techniques to resolve complicated technical or configuration issues
• Continuously learn, interpret and utilize company and industry knowledge, practices, and procedures to deliver accurate and up-to-date solutions.
• Meet and exceed client centric performance expectations focused around quality of service and efficiency
• Engage with feedback to leader and team to collaborate and streamline workflows

Senior Application Security Engineer

Customer Service Representative