IT Support Analyst
BetWarrior
full-time
Posted on:
Location Type: Hybrid
Location: Buenos Aires • Argentina
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About the role
- Resolve incidents and requests independently, following procedures and documenting the process in our ticket system (Jira SM)
- Ensure a positive end-to-end customer experience and provides a single point-of-contact for customers
- Assist in solving problems, gives instructions on the use of equipment and software and work with the IT team in special projects
- Recommend hardware and software changes
- Assist with employee onboarding, updates, termination activities, and User Provider activities (Revalidations)
- Create documentation for help desk processes and procedures
Requirements
- Familiarity with authentication and security best practices
- Extensive knowledge of Google Workspace and Microsoft Windows, Microsoft Office 365 components
- Capable of imaging, deploying and troubleshooting laptops
- Experience with ticketing systems - Jira Service Managment / SW / Confluence
- Previous experience working in an IT level one support role
- Strong mobile computing hardware experience
- Knowledge in ITIL methodologies
- Upper Intermediate or above English level
Benefits
- Health insurance
- Flexible work arrangements
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
troubleshootingimagingdeployingticketing systemshardware changesauthentication best practicessecurity best practicesITIL methodologiesGoogle WorkspaceMicrosoft Office 365
Soft skills
customer experienceproblem solvingcommunicationinstruction givingdocumentation