Customer Care Executive

BetWarrior

full-time

Posted on: 1/8/2026

Location Type: Hybrid

Location: Buenos Aires • Argentina

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About the role

Ownership of providing top of the bill customer support to our highly demanding customer base
Responsibility for taking action on daily issues in systems, sites, hardware, procedures, campaigns, and products – and escalating appropriately
Interact with, provide feedback to, and nurture excellent relationships with end customers and colleagues
Engage in close and pro-active collaboration with operational teams to remain aware of our product offering
Actively involved in providing input for and implementing improvements to Customer Care operations, policies, and procedures
Assist Customer Care manager with various tasks and projects for customer support and responsible gaming
Ownership of consistently meeting quality and quantity KPIs
Acquire thorough understanding of campaigns, promotions, and product offerings

Mandatory minimum 2-3 years of experience in Customer Care operations in an international online environment
Passionate about providing customer care with a can-do attitude
High degree of empathy and a caring approach to deliver top-notch customer support
Reliable with excellent detail-orientation
Keen interest in e-gaming and willingness to learn
Highly motivated with a flexible attitude towards rotating, shift-based working hours
Knowledge of the online gaming market, products, and customers
Fluent verbal, written, and interpersonal communication skills in English and Portuguese
Excellent team player with the ability to meet challenging targets
Relevant academic degree or qualification

Benefits

Opportunities to learn and grow within a rapidly developing company
Dynamic organisation reflecting the balance of hands-on operations and strategic development

Tip: use these terms in your resume and cover letter to boost ATS matches.

customer supportempathydetail-orientationflexibilityteam playercommunication skills

relevant academic degree