Senior Customer Care Executive
BetWarrior
full-time
Posted on:
Location Type: Hybrid
Location: Sao Paulo • 🇧🇷 Brazil
Visit company websiteJob Level
Senior
About the role
- Act as the key liaison between our Brazilian front-office agents and internal teams.
- Handle complex cases directly, providing hands-on support to the front line.
- Validate escalations and ensure clear, high-quality responses every time.
- Monitor operations, identify risks, and anticipate incidents before they occur.
- Lead effective workshops and mentor new agents to develop their skills and performance.
- Ensure escalations to other areas are managed accurately and promptly.
- Work side-by-side with the front line to ensure every interaction meets BetWarrior’s high-energy quality standards.
Requirements
- 2+ years of experience in customer service or back-office roles — comfortable under pressure.
- Native Portuguese (required) and at least intermediate Spanish.
- Strong analytical mindset, obsessive attention to quality, and a commitment to continuous improvement.
- Proactive, empathetic, and motivated to grow in a fast-paced, multicultural environment where no two days are the same.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
analytical mindsetattention to qualitycommitment to continuous improvementproactiveempatheticmotivatedability to work under pressurementoringleadershipcommunication