BetterUp

Government Customer Success Manager

BetterUp

full-time

Posted on:

Location Type: Hybrid

Location: California • District of Columbia • United States

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Salary

💰 $107,000 - $161,000 per year

About the role

  • Build rapport and expand customer/executive sponsorship, creating new champions while also fostering relationships with existing champions.
  • In this role, the CSM is a champion of deeply understanding how BetterUp can solve problems for our customers and aligns our solutions and internal resources to support each customer’s needs and help them meet their mission.
  • Be a true champion of account health, taking action on early warning signals; escalates to leadership appropriately. Ensures best-in-class program engagement across all programs regardless of size, teeing Account Managers up for expansions ahead of the renewal period.
  • Create thoughtful, value-based business recommendations that help customers maximize value; make internal recommendations on customizations or ways to serve globally while balancing ROI, scale, and time to market.
  • Drive problem-solving and risk mitigation strategies, engaging cross-functional partners to get results. Quarterback customer-centric projects or customizations as required.
  • Manage relationships with program sponsors and day-to-day partners while teaming with your cross-functional BetterUp partners to increase the breadth and depth of relationships. Become a true advocate of your customer’s best interest internally at BetterUp as well as with the customers of BetterUp.
  • Understand customer strategy and challenges; align BetterUp’s Human Transformation Platform with their internal narrative and desired outcomes to maximize insights and value.
  • Contribute to the evolution of our product & product functionality, product marketing, and internal and customer best practices
  • Ability to travel for up to 20% of the time.

Requirements

  • Previous experience building deep relationships with customers, stakeholders, and client teams, including at the Executive level. Must have previously served as the main point of contact for customers.
  • Strong experience keeping customers’ expectations grounded in reality, and pushing back while maintaining a positive relationship. Must be able to be prescriptive, consultative, and credible.
  • Project management experience and/or experience managing multiple projects with multiple stakeholders at once.
  • Must have demonstrated ability to build industry or company-specific knowledge and business acumen and engage with senior leadership of large organizations.
  • Previous experience balancing multiple priorities, including long term strategy with immediate customer needs, as well as aligning commercial outcomes with broader account needs
  • Strong experience inspiring customers to do something different. Should have experience consulting or managing customers in a solution that required behavior change of end-users.
  • Experience with high-value books of business, multi-product platform deployments, the HCM SaaS space, or Talent disciplines are also highly valued.
  • Experience in the Public Sector working with DoD, cabinet-level Federal agencies, and State and Local governments is highly valued.
Benefits
  • Access to BetterUp coaching; one for you and one for a friend or family member
  • A competitive compensation plan with opportunity for advancement
  • Medical, dental, and vision insurance
  • Flexible paid time off
  • All federal/statutory holidays observed
  • 4 BetterUp Inner Workdays (https://www.betterup.co/inner-work)
  • 5 Volunteer Days to give back
  • Learning and Development stipend
  • Company wide Summer & Winter breaks
  • Year-round charitable contribution of your choice on behalf of BetterUp
  • 401(k) self contribution

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
project managementconsultative sellingbusiness recommendationsrisk mitigation strategiescustomer engagementbehavior change managementmulti-product platform deploymentsHCM SaaSaccount management
Soft skills
relationship buildingcommunicationproblem-solvingconsultative approachinspiring changestakeholder managementstrategic thinkingadaptabilitycustomer advocacy