BetterHelp

Account Manager

• Lead outbound business development efforts to identify, research, and engage prospective partners across targeted domestic verticals.
• Develop partnership strategies across specialty behavioral health providers (SMI, SUD, eating disorders), digital therapeutic partners, and other referral-based care organizations aligned to BetterHelp’s care expansion roadmap.
• Deliver partner-facing demos, onboarding sessions, and training presentations (virtual and occasional in-person), with a focus on executive-level commercial presentations and deal advancement..
• Collaborate with Marketing and internal stakeholders to build customized decks, value propositions, one-pagers, and integration models aligned to each partner’s unique needs.
• Build and maintain a robust pipeline, advancing opportunities from early-stage conversations through contract execution.
• Structure creative partnership models including white-label offerings, network extensions, embedded solutions, and other channel arrangements.
• Lead partnership structuring and agreement negotiations, including referral economics and integration models, in partnership with Legal and Finance.
• Work cross-functionally with Product and Technical teams to evaluate feasibility of new partnership constructs and integration requirements.
• Operate with urgency and adaptability, testing new categories quickly and pivoting based on market feedback.
• Represent emerging partner verticals internally, informing product roadmap considerations and category expansion strategy.
• Design and operationalize referral pathways in partnership with Clinical and Product teams to reduce member turnaways and improve care continuity.
• Structure referral, co-management, or integration agreements in collaboration with Legal and Compliance.
• Monitor partner performance and referral volume to optimize care expansion impact over time.

Senior Care Expansion Partnerships Manager

Counselor

• Private practice with no doors and no overhead.
• Provide the expertise. We handle the rest.
• Handle everything regarding insurance clients, allowing therapists to focus on client care.

Licensed Professional Counselor

• Provide therapy to clients focusing on client care and mental health needs
• Handle administrative tasks related to session documentation and billing
• Collaborate with other professionals within the BetterHelp community to enhance the therapy experience
• Manage a caseload to ensure effective service delivery

Licensed Clinical Professional Counselor

• Provide therapy services to clients.
• Handle administrative tasks related to client management.
• Collaborate with a community of therapists.
• Maintain a professional and private environment for sessions.
• Manage scheduling and availability for therapy sessions.

Licensed Clinical Mental Health Counselor

Frontend Engineer

• You will collaborate with the full stack engineers and build the frontend part of the feature.
• You will develop best practices and write clean, secure, readable, scalable code. OOP where appropriate.
• You will collaborate with other team members - engineers, product, design teams, and others.
• You will integrate internal and external APIs with frontend code.
• You will use CSS and React to complete functionality of new products.
• You will always be thinking cross-device and cross-platform, mobile, tablet and desktop.
• You will ship often and fast. We keep an agile environment with continuous deployment.
• You will care and be involved in our product, mission, and success - way beyond checking off development tasks.

Performance Marketing

• Support the mapping and documentation of the therapist marketing journey from acquisition through long-term engagement
• Leverage AI tools to support campaign ideation, content optimization, journey analysis, and workflow efficiency
• Help analyze campaign performance and therapist engagement metrics to identify opportunities for improvement
• Conduct research to better understand therapist needs, behaviors, and friction points across the journey
• Partner with marketing, operations, and product teams to improve messaging and timing across lifecycle stages
• Contribute to A/B testing initiatives and performance reporting
• Help maintain campaign calendars and lifecycle documentation

Performance Marketing Intern

Project Manager

• Serve as a day-to-day point of contact for assigned strategic partners, supporting ongoing communication and relationship management.
• Partner closely with the VP, Strategic Initiatives (Health Plan & Strategic Partnership) and Associate Director, Strategic Partnerships to execute partnership strategies, support launches and ensure alignment with broader account goals.
• Coordinate cross-functionally with clinical, operations, product, and technical teams to ensure timely resolution of partner needs.
• Act as a strong internal advocate for partner needs, ensuring feedback is shared with leadership and relevant stakeholders.
• Maintain a consistent communication cadence with partners, sharing utilization updates, engagement trends, and relevant product enhancements.
• Support smooth rollouts of BetterHelp services, including project tracking, timelines, and operational coordination.
• Monitor and track performance metrics (KPIs and SLAs), flagging risks and helping develop action plans to improve outcomes.
• Support the preparation and delivery of Monthly and Quarterly Business Reviews (MBRs/QBRs), including performance reporting and insights.
• Deliver partner-facing demos, onboarding sessions, and training presentations (virtual and occasional in-person).
• Proactively troubleshoot and coordinate resolution of partner issues, escalating when appropriate.
• Assist in the development and maintenance of internal partnership documentation and playbooks.
• Support contract renewal preparation and retention efforts by contributing reporting, analysis, and operational insights.
• Identify opportunities to improve processes, enhance efficiency, and elevate the overall partner experience.

Senior Project Manager – Strategic Partnerships

Technical Project Manager

• Own and operationalize end-to-end program delivery for complex cross-functional product initiatives spanning Product Design, Product Management, Engineering (including QA), and more; from intake, scoping, and research operations through development handoff, launch readiness, delivery follow-through, and retrospectives.
• Identify process inefficiencies, delivery bottlenecks, and sources of friction across Product Design, Product Management, and Engineering, and implement improvements that accelerate delivery while improving quality and consistency.
• Partner closely with Product Design leadership to plan, prioritize, and drive design initiatives across multiple teams, ensuring alignment to business priorities, delivery goals, team capacity, and organizational constraints.
• Own the planning and facilitation of the Design team’s core execution touchpoints, including weekly delivery planning, milestone check-ins, dependency reviews, and retrospectives - reducing coordination overhead and helping Product Design leaders stay focused on higher-leverage work.
• Drive timely decisions and make tradeoffs visible when priorities, scope, timelines, or technical constraints are unclear, helping teams maintain momentum and make informed choices.
• Coordinate and operationalize user research initiatives, including participant recruiting, scheduling, vendor coordination, incentive tracking, and ensuring research insights are documented, organized, and accessible.
• Establish and maintain clear documentation, workflows, templates, and operating procedures that support scalable collaboration across Product Design, Product Management, and Engineering.
• Facilitate change management initiatives to support consistency across evolving team norms, processes, and organizational culture. Act as a champion for introducing greater structure and predictability for the organization.
• Execute multiple projects simultaneously. You have demonstrated your ability to work through ambiguity and to create your own structure to move projects forward effectively.

Senior Technical Project Manager, Product Design – Delivery

Therapist

• Design end-to-end experiences, from discovery to user flows, wireframes, and production-quality UI in Figma.
• Proactively identify UI/UX inconsistencies and experience gaps and propose scalable solutions.
• Write detailed design specifications and partner closely with engineering throughout implementation and QA.
• Work cross-functionally with Product, Engineering, Data, and Research to define problems, explore solutions, and align on outcomes.
• Use quantitative metrics (experiments, analytics) and qualitative insight to evaluate shipped designs and drive continuous improvement.
• Contribute to design quality across the org, participating in critiques, design reviews, and pattern evolution.
• Influence strategy by synthesizing insights and highlighting opportunities for UX improvements and product innovation.

Product Designer, Therapist Platform

Product Designer

• Create user flows, wireframes, and high-fidelity prototypes that address clear user and business needs.
• Conduct lightweight user research and usability testing to explore pain points and validate concepts.
• Identify UI/UX issues across product surfaces and propose pragmatic improvements.
• Write clear design specs and collaborate with engineers to support smooth handoff and implementation.
• Work cross-functionally with Product, Data, and Engineering to define problems and contribute to new feature delivery.
• Leverage qualitative and quantitative data to iterate on shipped experiences and improve performance.
• Participate in design critiques and team rituals, contributing to shared standards and best practices.
• Support documentation and maintenance of design patterns, in partnership with senior designers and design system contributors.

Product Designer 1, Client Growth

Designer

• Support the development of paid social, display, email, and web creative
• Adapt and resize creative across multiple platforms (Meta, TikTok, YouTube, etc.), ensuring each asset feels native to its environment.
• Assist in evolving evergreen and campaign-based marketing assets
• Assist with organic social content, including static posts and carousels
• Contribute to concept development and creative brainstorming
• Prepare production-ready files and resize/adapt creative across formats
• Help maintain brand consistency across channels
• Participate in creative reviews and team critiques

Design Intern

Product Manager

• Own problem discovery, solution design, and delivery for prescriber onboarding & core experience within BetterHelp’s portfolio of companies.
• Ensure a high standard of care by optimizing the therapist and client experience, focusing on quality & client outcomes.
• Work cross functionally with other PMs to support marketplace engagement.
• Lead highly visible and critical initiatives that materially impact the trajectory of the company. This includes end to end ownership of new products, features and experiments with a focus on driving product quality.
• Initiate, evaluate and prioritize ideas, gather requirements and create specifications for all product changes that will achieve maximum impact and benefit.
• Analyze and quantify the impact and success of each and every product change we've made, and then draw conclusions and plan next steps based on actual data.
• Collaborate with the development and design teams before, during, and after each "sprint" to maximize resources' efficiency, utilization, and happiness.
• Partner with the design team, create a user experience that is both delightful and effective.
• Perform UAT and functional QA to make sure we're launching only good stuff!
• Internally: Work cross-functional with all parts of the company (development, support, marketing, clinical, operations), to convert insights into product improvements; and to convey changes to ensure effective integration and use.
• Externally: Connect with external stakeholders (members, providers, marketing channels, business partners, regulators) to ensure our product meets their needs and requirements.
• Participate in setting the strategy and long-term direction for the organization.
• Continually seek ways to improve everything we do and optimize the value we bring to our stakeholders.
• Own KPI's and be obsessed about them.
• In a nutshell: Ideate, execute, test, measure, analyze, learn, iterate.