Serve as a day-to-day point of contact for assigned strategic partners, supporting ongoing communication and relationship management.
Partner closely with the VP, Strategic Initiatives (Health Plan & Strategic Partnership) and Associate Director, Strategic Partnerships to execute partnership strategies, support launches and ensure alignment with broader account goals.
Coordinate cross-functionally with clinical, operations, product, and technical teams to ensure timely resolution of partner needs.
Act as a strong internal advocate for partner needs, ensuring feedback is shared with leadership and relevant stakeholders.
Maintain a consistent communication cadence with partners, sharing utilization updates, engagement trends, and relevant product enhancements.
Support smooth rollouts of BetterHelp services, including project tracking, timelines, and operational coordination.
Monitor and track performance metrics (KPIs and SLAs), flagging risks and helping develop action plans to improve outcomes.
Support the preparation and delivery of Monthly and Quarterly Business Reviews (MBRs/QBRs), including performance reporting and insights.
Deliver partner-facing demos, onboarding sessions, and training presentations (virtual and occasional in-person).
Proactively troubleshoot and coordinate resolution of partner issues, escalating when appropriate.
Assist in the development and maintenance of internal partnership documentation and playbooks.
Support contract renewal preparation and retention efforts by contributing reporting, analysis, and operational insights.
Identify opportunities to improve processes, enhance efficiency, and elevate the overall partner experience.

Requirements

5-7 years of experience in project management, account management, partnerships, consulting, operations, or a related client-facing role.
PMP Certification
Proven ability to manage multiple projects simultaneously in a fast-paced, cross-functional environment.
Experience supporting external partners or clients, ideally within b2b, healthcare, digital health, SaaS, or benefits-related industries.
Strong organizational and time management skills with exceptional attention to detail.
Demonstrated ability to track and analyze performance metrics (KPIs, SLAs) and translate data into clear insights and recommendations.
Excellent written and verbal communication skills, with experience preparing reports and supporting client-facing presentations (e.g., QBRs/MBRs).
Ability to collaborate effectively across teams including product, operations, clinical, and technical stakeholders.
Strong problem-solving skills with the ability to proactively identify risks and coordinate solutions.
Proficiency in Google Workspace, Excel/Sheets, and presentation tools (e.g., Google Slides, PowerPoint)

Benefits

Remote work with regular in-person bonding experiences sponsored by the company
Competitive compensation
Holistic perks program (including free therapy, employee wellness, and more)
Excellent health, dental, and vision coverage
401k benefits with employer matching contribution
The chance to build something that changes lives – and that people love
Any piece of hardware or software that will make you happy and productive
An awesome community of co-workers

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

project managementaccount managementperformance metricsKPI analysisSLA trackingdata analysisprocess improvementpartner onboardingtraining presentations

Soft Skills

communicationorganizational skillstime managementattention to detailcollaborationproblem-solvingrelationship managementadvocacycross-functional coordination

Certifications

PMP Certification