Proactively review trends in outstanding A/R, denials, and various payment issues to find areas of opportunity for the department
Pull and join multiple data sources together, including the use of SQL, API calls for data, and downloading reports from internal system into Excel or Google Sheets
Communicate findings and recommendations with department and cross functional leadership for areas of improvement
Create monthly reporting packages to keep leadership informed of key metrics
Support ad hoc data requests from leaders to support operational tasks
Mentor future hires into the department on best practices and procedures for data analysis
Work with the RCM Operations Manager, Product, and External Vendors to influence healthcare data strategy
Identify opportunities to automate analyses and provide AI driven insights to increase overall department performance

Requirements

5+ years of experience in the healthcare space, preferably in an existing role performing data analysis and opportunity identification in billing and follow-up functions with insurance companies on behalf of providers
Significant understanding of the claim submission process and common pain points that delay reimbursement from payers
Exposure to clinicians that provide mental health and/or telehealth services
Comfortable with ambiguity and seeks opportunities to shape operational strategy and initiatives
Thoughtful and operationally excellent with data to set up processes and frameworks to achieve individual and team success
Desires an environment that fosters growth through open feedback and high autonomy
Believes in our company's mission to provide professional, affordable, and personalized therapy in a convenient online format

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

SQLdata analysisreportingdata automationAI insightsdata integrationExcelGoogle SheetsAPI callsbilling processes

Soft Skills

communicationmentoringoperational excellencestrategic thinkingadaptabilityproblem-solvingcollaborationfeedback receptivenessautonomyleadership