BetterHelp

Manager, Medical Records – Authorizations

BetterHelp

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $110,000 - $125,000 per year

About the role

  • Own and oversee end-to-end medical records request workflows, including evaluation, prioritization, and fulfillment, ensuring team-level accuracy, discretion, and regulatory compliance.
  • Lead, coach, and develop a team responsible for reviewing and validating authorizations and related documentation, ensuring sound judgment and consistent application of eligibility requirements for records release.
  • Serve as a cross-functional liaison and primary escalation point for records requests, partnering with members, therapists, legal representatives, and internal teams to set expectations, communicate status, and resolve issues.
  • Establish, monitor, and assess audit-ready documentation standards for requests, actions, deadlines, and communications, identifying and addressing potential compliance gaps across the team.
  • Act as a senior escalation point for complex, urgent, or sensitive requests, partnering with Legal, Compliance, Clinical Operations, and Member Success as needed.
  • Proactively manage team service-level performance by analyzing request pipelines, identifying systemic blockers, and driving cross-team solutions to meet compliance and service objectives.
  • Identify opportunities for process optimization and risk mitigation, leading improvements to enhance efficiency, accuracy, and scalability of records operations.
  • Contribute to and lead cross-functional initiatives, audits, and special projects within Clinical Operations.
  • Oversee secure and compliant records disclosure decisions in alignment with policies, regulations, and evolving operational needs, ensuring consistent team adherence to standards.

Requirements

  • Bachelor’s or Master’s degree in a healthcare-related field (e.g., Health Administration, Public Health, Health Sciences, Psychology, or similar)
  • Minimum 2–3 years of experience in one or more of the following:
  • Working knowledge of HIPAA and confidentiality requirements related to PHI
  • Exceptional organizational skills with high attention to detail and accuracy.
  • Excellent written and verbal communication skills, including the ability to explain processes clearly and with empathy.
  • Ability to manage multiple time-sensitive tasks in a fast-paced environment.
  • Proficiency with digital platforms and operational tracking systems.
  • A growth mindset and willingness to learn, improve workflow processes, and adapt to evolving operational needs.
Benefits
  • Remote work with regular in-person bonding experiences sponsored by the company
  • Competitive compensation
  • Holistic perks program (including free therapy, employee wellness, and more)
  • Excellent health, dental, and vision coverage
  • 401k benefits with employer matching contribution
  • The chance to build something that changes lives – and that people love
  • Any piece of hardware or software that will make you happy and productive
  • An awesome community of co-workers
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
medical records managementaudit-ready documentationprocess optimizationrisk mitigationeligibility requirementscompliance standardsrecords disclosureworkflow managementdata analysisteam performance management
Soft Skills
leadershipcoachingcommunicationorganizational skillsattention to detailproblem-solvingempathyadaptabilitytime managementcollaboration