BetterHelp

Senior Partner Manager – Strategic Partnerships

BetterHelp

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $120,000 - $155,000 per year

Job Level

Senior

About the role

  • Serve as the primary point of contact for assigned strategic partners, supporting day-to-day communication and relationship management. Collaborate with the Implementation team to ensure smooth rollouts of BetterHelp services, including project planning and operational execution.
  • Deliver partner-facing demos, onboarding sessions, and training presentations (virtual and occasional in-person).
  • Support the preparation and delivery of MBR and QBRs. Maintain a consistent communication cadence with partners, sharing BetterHelp updates, utilization trends, and outcome metrics to drive engagement.
  • Partner with the Strategic & Health Plan Partnerships team to execute ongoing strategies, including well-being events, communications, and campaigns.
  • Identify and foster opportunities for partners to serve as BetterHelp advocates (e.g., PR, testimonials, case studies).
  • Prepare and present regular client-facing and internal reports on account performance, utilization, and projections.
  • Proactively troubleshoot and resolve partner issues, ensuring timely solutions and high satisfaction.
  • Continuously seek opportunities to streamline processes, improve efficiency, and enhance the partner experience.
  • Support contract renewals and retention efforts, driving profitable growth and demonstrating return on investment.
  • Act as the voice of the partner internally, providing insights to shape BetterHelp’s growth strategy and product roadmap.

Requirements

  • 5-7 years of experience in partner management, client success, account management, or strategic operations, ideally within healthcare, EAP, behavioral health, or digital health.
  • 2+ years of experience in virtual healthcare delivery.
  • Demonstrated success managing complex, multi-stakeholder relationships with high-touch clients or partners.
  • Strong operational and problem-solving skills, with the ability to navigate ambiguity and lead cross-functional initiatives.
  • Exceptional written and verbal communication skills, with confidence presenting to internal leadership and external partner teams.
  • Experience supporting or managing enterprise-level partnerships and delivering on SLAs.
  • Familiarity with mental health care delivery, EAP frameworks, or healthcare compliance (e.g., HIPAA) is a plus.
  • Ability to thrive in a fast-paced, remote-first environment.
Benefits
  • Remote work with regular in-person bonding experiences sponsored by the company
  • Competitive compensation
  • Holistic perks program (including free therapy, employee wellness, and more)
  • Excellent health, dental, and vision coverage
  • 401k benefits with employer matching contribution
  • The chance to build something that changes lives – and that people love
  • Any piece of hardware or software that will make you happy and productive
  • An awesome community of co-workers
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
partner managementclient successaccount managementstrategic operationsvirtual healthcare deliveryenterprise-level partnershipsSLA managementreport preparationproject planningoperational execution
Soft Skills
relationship managementcommunicationproblem-solvingcross-functional leadershippresentation skillsprocess improvementtroubleshootingadaptabilityclient engagementstrategic thinking