BetterHelp

Clinical Operations Consultant – Germany

BetterHelp

contract

Posted on:

Location Type: Remote

Location: Germany

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Job Level

Junior

About the role

  • You will provide support via email, phone, and chat on a daily basis to our rapidly growing counselor network, in order to ensure they are always well-equipped to provide high-quality clinical care to our members.
  • You will act as a point of escalation for complex customer and counselor questions to ensure quality Improvement, and you will organize cross-functional teams as needed to resolve any escalations.
  • You will be accountable for auditing qualitative, quantitative, and/or episodic data and provide fair, actionable, and constructive clinical feedback to counselors.
  • You will monitor the clinical capabilities and relevant work experience of counselors applying to be part of the BetterHelp platform
  • You will proactively conduct outreach and maintain productive communications with counselors to get feedback, improve satisfaction, and prevent churn.
  • You will learn how to articulate new product ideas and/or enhancements to existing product features for our Clinical Product Liaison team, and you will work with them to get those ideas implemented
  • You will stay up to date with the regulatory environment, with support from our Legal Team and our Provider Network Team, and you will clearly communicate changes to the organization to support compliance with mental health ethical and legal standards.
  • You will work closely with Marketing Department and participate in public speaking events, media interviews, and appear on BetterHelp's social media channels
  • You will support QA efforts as needed as BetterHelp launches into the insurance marketplace

Requirements

  • M.Sc. in Psychology
  • Preferably licensed psychotherapist in Germany (Psychologische:r Psychotherapeut:in) or in advanced license training (exam within the next 3-6 months)
  • Have at least 3 months of good-standing experience as a BetterHelp counselor in the last 2 years
  • Professionally fluent in both German and English languages (verbal and written)
  • Able to work independently, but willing to connect and ask questions if needed
  • Thorough and reliable in their work
  • Flexible and motivated to assist in any task
  • Analytical and metrics driven, with a proven track record of making decisions based on data
  • Ability to understand and respect different therapeutic approaches, even if it is not your own preferred approach
  • Have great communication skills including public speaking
  • Comfortable and competent to participate in media interview and appear on BetterHelp's social media channels and
  • Possess a growth mindset, and you thrive in a data-driven, customer-centric environment
Benefits
  • This is a remote contract position.
  • The chance to build something that changes lives – and that people love
  • An awesome community of co-workers
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
M.Sc. in Psychologylicensed psychotherapistdata analysisclinical feedbackauditingcustomer supportproduct enhancementregulatory compliancemetrics driventherapeutic approaches
Soft Skills
communication skillspublic speakingindependenceflexibilitymotivationanalytical thinkingreliabilitycustomer-centric mindsetgrowth mindsetcollaboration
Certifications
licensed psychotherapist in Germanyadvanced license training