BetterHelp

IT Support Specialist

BetterHelp

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $70,000 - $85,000 per year

About the role

  • Handle the day-to-day IT operations, from hardware setups to account troubleshooting, and provide best-in-class client-side support
  • Assist internal users with errors via the Jira service management ticketing system
  • Own and improve our end-user onboarding & off-boarding process and experience
  • Manage the relationship with our procurement vendors
  • Provide audit support to compliance teams
  • Develop and deploy automation to make your job easier
  • Work with senior IT staff to improve productivity via SaaS integrations
  • Perform SaaS solution audits
  • Assist management with research of AI products that will increase business efficiencies
  • Have access to a skilled team as your mentors

Requirements

  • 2-3 years of hands-on experience across a wide IT scope including Mac hardware, software / SaaS applications, and OS support experience including installation, configuration, and troubleshooting
  • Strong verbal and written communication skills
  • Strong presentation skills
  • Experience with Apple device MDMs
  • Comfortable with configuration and administration of SaaS applications - JIRA/Atlassian products, Okta, Google Workspace administration, Slack, ChatGPT, Kandji, etc.
  • Excellent judgment and decision making with an emphasis on security, privacy, and compliance
  • Strong ability to think on your feet, come up with innovative solutions, and solve problems that may be completely unique
  • Experience working in a HIPAA, SOC2, or ISO 27001 compliant environment a strong plus
  • Experience working with remote teams preferred
Benefits
  • Remote work with regular in-person bonding experiences sponsored by the company
  • Competitive compensation
  • Holistic perks program (including free therapy, employee wellness, and more)
  • Excellent health, dental, and vision coverage
  • 401k benefits with employer matching contribution
  • The chance to build something that changes lives – and that people love
  • Any piece of hardware or software that will make you happy and productive
  • An awesome community of co-workers

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
IT operationshardware setupaccount troubleshootingSaaS applicationsinstallationconfigurationtroubleshootingautomation developmentSaaS solution auditsMDM configuration
Soft skills
verbal communicationwritten communicationpresentation skillsjudgmentdecision makingproblem solvinginnovative thinkingclient-side supportrelationship managementteam collaboration