BetterComp

Customer Success Manager

• Manage a book of enterprise customers with a focus on driving business value from onboarding through renewal
• Able to communicate with all levels within a customer’s organization to develop trusted relationships with executive sponsors, primary contacts, and end-users
• Promote customer delight and loyalty by developing an understanding of their key HR / Compensation objectives and helping them achieve those objectives using Bettercomp
• Ensure customers are aware of product updates and new features that are key to enhancing or increasing value delivery
• Champions' adoption of AI tools and workflow improvements that increase team efficiency; models curiosity and experimentation
• Develop and maintain deep platform expertise to guide customers through Bettercomp's capabilities and support the successful execution of cyclical compensation processes
• Participate in the initial product implementation as part of the Bettercomp implementation team (you’ll be a co-pilot during the implementation phase)
• Create a seamless experience for customers as they navigate early onboarding and ongoing product adoption
• Function as a communications liaison between customers and internal teams post-implementation
• Proactively monitor and manage customer health, risk, opportunities, and renewals
• Identify process improvement opportunities, draft solutions, and advocate for change
• Contribute to helping build our Customer Success function and processes
• Use internal team tools to keep track of work progress
• Other projects as needed

Senior Customer Success Manager

• Lead and develop a multi-functional CS organization spanning implementation, customer success management, support, and enablement
• Develop and mentor CS managers, building leadership depth and a culture of accountability and continuous growth
• Own key customer health metrics (GRR, CSAT, Time-to-value) while serving as a critical driver of NRR by partnering closely with Sales on renewal and expansion motions
• Drive CS operations strategy: define and refine workflows, playbooks, tooling, and data infrastructure that allow the team to scale without proportional headcount growth
• Identify and implement opportunities to integrate AI and automation across the CS function — from onboarding and support to health scoring and customer communications
• Partner with Product and Marketing to ensure a seamless customer journey from pre-sale through renewal and expansion
• Identify and nurture customer advocacy opportunities, partnering with Marketing to amplify customer stories through case studies, references, and industry visibility

Senior Customer Success Manager

Vice President, Customer Success