Post Closing Manager
Better
full-time
Posted on:
Location Type: Hybrid
Location: Irving • United States
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About the role
- Lead cross-functional operations across Pre-Purchase, Collateral, Final Docs, Shipping, PC Support, Agency Data Delivery, Curtailment Mitigation, and Government Insuring
- Oversee end-to-end pipeline performance and loan aging with a focus on SLA adherence, delivery timelines, and risk mitigation
- Act as the primary escalation point for Post Closing operational issues impacting investor delivery, agency insuring, or data accuracy
- Drive coordination with internal partners (Closing, Servicing, Warehouse Banks, Investor Relations) and external entities (Fannie Mae, Freddie Mac, FHA, VA, and document custodians)
- Ensure accurate and timely data delivery to agencies, mitigating downstream insuring delays or agency rejections
- Implement and oversee controls to prevent curtailments, ensure purchase readiness, and resolve document exceptions proactively
- Manage and coach team across functional areas, ensuring operational alignment, staffing effectiveness, and continuous feedback loops
- Lead performance reviews, hiring, promotions, and discipline actions with a focus on productivity and engagement
- Provide real-time reporting and visibility to executive leadership regarding loan status, team performance, and emerging risks
- Maintain expertise in investor and agency guidelines; communicate and implement changes across Post Closing channels
- Triage escalations, identify root causes, and drive rapid resolution to prevent downstream delivery, insuring, or compliance risk
- Operate effectively across shifting priorities and hybrid workflows while maintaining strict regulatory and data integrity standards
Requirements
- 5+ years of leadership experience in Post Closing or end-stage mortgage operations
- High School Diploma or GED required; Bachelor’s Degree preferred
- Deep understanding of investor delivery, trailing docs, insuring requirements, and data reconciliation
- Expertise in data integrity, curtailment prevention, and insurability standards (FHA, VA, USDA, Fannie, Freddie)
- Experience managing teams in a high-volume, SLA-driven environment
- Deep understanding of delivery, purchase, and insuring readiness
- Proven success in managing both people and processes in a performance-critical role
- Demonstrated experience with analytical, critical thinking, problem solving, and making solid business decisions
- Demonstrated experience managing multiple pipelines across different loan channels
- Demonstrated experience working in a fast paced and changing environment
- Demonstrated experience effectively managing relationships with internal and external partners
Benefits
- Benefits eligibility effective DAY ONE
- *$0 medical plan premium offering coverage nationwide paired with our Health Savings Account that includes an employer contribution (*Additional Medical, dental, vision plan options also all with nationwide coverage)
- Flexible PTO
- Immediate virtual mental health support by licensed therapists for our employees and their eligible dependents age 6 and up! First few visits at no cost to you!
- Personalized care for every fertility and family care journey for our employees and their partner!
- Dependent care benefits (i.e. childcare and/or elder care costs) and commuter benefits both include a company match!
- Discount programs and perks including pet Insurance!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data integritycurtailment preventioninsurability standardsdata reconciliationinvestor deliverytrailing docsperformance managementpipeline managementSLA adherencerisk mitigation
Soft skills
leadershipanalytical thinkingcritical thinkingproblem solvingrelationship managementcoachingcommunicationteam managementadaptabilitydecision making
Certifications
Bachelor's DegreeHigh School DiplomaGED