Senior Operations Support Specialist
BetStarters
full-time
Posted on:
Location Type: Hybrid
Location: Gzira • Malta
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Job Level
About the role
- Deliver high-quality, real-time operational support to B2B partners
- Handle complex partner issues and support operational investigations
- Act as a key point of contact during shifts when Team Leader is absent
- Collaborate with internal teams including Tech, Product, Marketing, CRM, and Payments
- Continuously monitor transactional, gameplay, and performance reports
- Identify anomalies and operational risks, escalate as needed
- Act as a liaison between Operations, Tech, Product, Marketing, CRM, and Payments teams
- Mentor junior team members and provide knowledge sharing
Requirements
- 2–4 years experience in Operations, Platform Support, or Customer Success in the iGaming industry
- Strong knowledge of casino and sportsbook platform operations
- Experience using CRM, CMS, JIRA, and back-office systems
- Strong analytical and troubleshooting skills
- Fluency in Spanish and English required
- Ability to work in a rotating shift environment
Benefits
- Opportunity to grow into leadership
- Dynamic iGaming environment
- Mentoring responsibilities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
operational supportanalytical skillstroubleshooting skillsplatform operationstransaction monitoringperformance reportingissue resolutionrisk identification
Soft Skills
communicationmentoringcollaborationproblem-solving