BetStarters

Customer Support

• Deliver high-quality, real-time operational support to B2B partners
• Handle complex partner issues and support operational investigations
• Act as a key point of contact during shifts when Team Leader is absent
• Collaborate with internal teams including Tech, Product, Marketing, CRM, and Payments
• Continuously monitor transactional, gameplay, and performance reports
• Identify anomalies and operational risks, escalate as needed
• Act as a liaison between Operations, Tech, Product, Marketing, CRM, and Payments teams
• Mentor junior team members and provide knowledge sharing

Senior Operations Support Specialist