BetMGM

Manager – Relationship Marketing

BetMGM

full-time

Posted on:

Location Type: Remote

Location: Missouri • United States

Visit company website

Explore more

✨ AI Apply
Apply

Salary

💰 $102,000 - $120,000 per year

About the role

  • Directly manage and lead the Executive Casino Host team, providing coaching, mentorship, and performance management.
  • Establish clear goals and measurable objectives for the host team related to VIP acquisition, retention, and player value growth.
  • Conduct regular performance reviews and provide ongoing feedback to ensure hosts meet departmental KPIs.
  • Responsible for the hiring, training, scheduling, recognition, and disciplinary actions for Executive Casino Hosts.
  • Foster a high-performance culture focused on exceptional VIP service and revenue growth.
  • Execute the regional VIP comp strategy in accordance with internal policies and financial guidelines.
  • Ensure comp distribution aligns with player value and supports long-term revenue growth.
  • Monitor and manage VIP comp budgets to ensure proper controls and return on investment.
  • Ensure all VIP host activities adhere to regulatory requirements, responsible gaming standards, and internal policies.
  • Monitor host interactions with players to ensure ethical conduct and appropriate engagement practices.
  • Escalate potential responsible gaming or compliance concerns to the appropriate departments when necessary.
  • Establish and maintain strong working relationships with internal departments including Marketing, Customer Support, Payments, Fraud, and Compliance.
  • Act as a liaison between VIP Operations and other departments to resolve operational challenges and enhance the VIP player experience.
  • Support leadership in implementing strategic initiatives that impact VIP operation.
  • Utilize reporting and data tools to support efficient daily operations and host team productivity.
  • Ensure accurate documentation of player interactions, comps, and engagement activity within CRM systems.
  • Identify opportunities to improve operational processes, host workflows, and player engagement strategies.
  • Must be able to stand or sit and operate computers and other technological devices for extended periods of time.

Requirements

  • 5+ years of experience in casino, iGaming, or VIP player development, with at least 2 years in a leadership role.
  • Strong understanding of VIP player lifecycle management and host relationship strategies.
  • Proven ability to lead teams and achieve revenue and retention targets.
  • Experience working with CRM platforms, analytics tools, and player reporting systems.
  • Excellent communication, leadership, and problem-solving skills.
  • Ability to manage high-value guest relationships in a professional and discreet manner.
  • Strong analytical mindset with a data-driven approach to decision making.
  • Knowledge of responsible gaming regulations and compliance requirements within the gaming industry.
  • The ability to travel and attend off property events.
Benefits
  • Medical, Dental, Vision, Life, and Disability Insurance
  • 401(k) with company match
  • Pre-tax spending accounts including health care FSA and commuter savings
  • Flexible paid time off
  • Professional development reimbursement and ongoing skills training opportunities
  • Employee resource groups
  • Swag, ticket giveaways, and more!
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
VIP player lifecycle managementperformance managementdata analysisbudget managementcompliance adherenceoperational process improvementCRM systemsreporting toolsplayer engagement strategiesrevenue growth strategies
Soft Skills
leadershipcommunicationproblem-solvingmentorshipcoachingrelationship managementorganizational skillsdiscretionfeedback provisionhigh-performance culture fostering