BetMGM

Fraud Operations Specialist

BetMGM

full-time

Posted on:

Location Type: Remote

Location: New Jersey • United States

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Salary

💰 $24 - $31 per hour

Job Level

Junior

About the role

  • Independently conduct reviews focused on detecting suspicious activity for the purpose of filing Suspicious Activity Reports
  • Maintain accurate record-keeping of all pertinent information related to suspicious activity and fraud claims raised by key stakeholders
  • Conduct comprehensive analyses of suspicious activity and fraud, gathering evidential supporting documentation as required by internal procedures and U.S. state regulators
  • Proactively review and analyze customer data, transaction activity, gameplay, and geolocation activity while leveraging internal and external systems and tools
  • Collaborate with key stakeholders to ensure proper management of suspicious activity and fraud cases
  • Review daily reports for suspicious activity, including gameplay, device intelligence, and high-risk trends, to meet state regulatory reporting requirements
  • Perform daily new-member account and/or changed account reviews and due-diligence actions
  • Investigate complex organized fraud groups, ensuring full-scope documentation of case activity and prevention of further platform abuse
  • Analyze current fraud trends and provide input into rules and parameters for reporting
  • Research complex account activity, determine potential sources of compromise, and take or recommend appropriate action
  • Adapt quickly, and effectively, to new investigative techniques and procedural changes within the gaming environment as dictated by BetMGM Standard Operating Procedures and state regulators
  • Prepare reports that clearly detail gaming transactions, analyses, and investigation findings to support recommendations to AML & Suspicious Activity Analysts
  • Uphold the highest level of professional ethics and integrity; confidentiality is essential
  • Ability to maintain availability to work nights, weekends, and major sporting events as dictated by business needs

Requirements

  • Ability to gain and maintain an active Gaming License through the proper regulatory bodies as a condition of hire and continued employment
  • 1 + years of experience in fraud prevention, risk prevention, loss prevention, regulatory compliance, player experience, or a related investigative function within the ecommerce, fintech, or online gambling industry
  • Strong investigative abilities, with demonstrated experience reviewing complex data sets, identifying anomalies, and drawing well-supported conclusions
  • High attention to detail, strong organizational skills, and the ability to manage multiple cases and priorities simultaneously
  • Advanced analytical skills, including the ability to recognize patterns, assess risk indicators, and perform root-cause analysis
  • Solid understanding of Title 31, the Bank Secrecy Act, and AML regulatory frameworks
  • Prior experience with real-time and card-not-present (CNP) fraud, including debit, credit, prepaid cards, ACH, wire, Apple Pay, and gift card activity
  • Strong communication skills—both verbal and written—with the ability to clearly articulate investigative findings to internal and external stakeholders and to partner collaboratively with key stakeholders
  • Demonstrated ability to work independently and in a collaborative team environment, adapting to evolving priorities and operational needs
  • Exhibits sound judgment, professionalism, and integrity, with the ability to handle sensitive and confidential information appropriately.
Benefits
  • Medical, Dental, Vision, Life, and Disability Insurance
  • 401(k) with company match
  • Pre-tax spending accounts including health care FSA and commuter savings
  • Flexible paid time off
  • Professional development reimbursement and ongoing skills training opportunities
  • Employee resource groups
  • Swag, ticket giveaways, and more!
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
fraud preventionrisk preventionloss preventionregulatory compliancedata analysisroot-cause analysispattern recognitionaccount reviewssuspicious activity reportingevidential documentation
Soft Skills
investigative abilitiesattention to detailorganizational skillscommunication skillsjudgmentprofessionalismintegritycollaborationadaptabilityconfidentiality
Certifications
Gaming License