Responsible for delivery of internal Customer Ops projects within the established scope, budget, and timeline
Participate in corporate projects
Work closely with all departments across the business and key decision makers such as Customer Care managers, product owners, and technical teams
Ensure resource availability and allocation
Deliver assigned projects on time and within scope and budget
Create project documentation
Communicate and maintain close relationships with internal/external stakeholders and vendors, across multiple time zones
Support corporate strategy and drive change

Requirements

3+ years of project/product management, vendor management, customer service, or similar role
Understanding of online gaming/sports/entertainment/gambling industry a plus
Certified Associate of Project Management (CAPM) certification or similar a plus
Experience with synchronous and asynchronous chat channels is a plus; strong preference for those with experience with AWS Connect, Sprinklr, Medallia, Liveperson, and Zendesk
Understanding or previous working experience in customer services
Ability to deliver projects within deadlines and excellent time management
Knowledge of project management tools such as Microsoft Project
Good MS Office skills (Excel, Visio)
Strong ability to organize yourself and result orientation
Critical thinking and creativity to find solutions
Understanding of software development process and release cycles
Willingness to travel

Benefits

Medical, Dental, Vision, Life, and Disability Insurance
401(k) with company match
Pre-tax spending accounts including health care FSA and commuter savings
Flexible paid time off
Professional development reimbursement and ongoing skills training opportunities
Employee resource groups
Swag, ticket giveaways, and more!

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

project managementvendor managementcustomer servicetime managementproject documentationsoftware development processrelease cyclescritical thinkingcreativity

Soft Skills

organizational skillsresult orientationcommunicationrelationship management

Certifications

Certified Associate of Project Management (CAPM)