Patient Access Representative, ED Registration
Beth Israel Lahey Health
part-time
Posted on:
Location Type: Office
Location: Burlington • Massachusetts • United States
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Salary
💰 $21 - $28 per hour
About the role
- Registers patients presenting for visits
- Explains the registration process to patients and responds to patient questions
- Processes patient co-payments, co-insurance, deductibles, and balances due
- Safeguards cash, checks and receipts and reconciles cash drawer at the end of each business day
- Assists patients with Kiosk check-in as needed
- Completes the Medicare Secondary Payer Questionnaire for each patient and adjusts patient coverage based on results
- Counsels patients regarding non-covered services, obtaining signatures on Advance Notice Beneficiaries (ABNs), consents and waivers
- Monitors patient waiting area for a smooth, efficient registration flow
- Advises patients of potential delays and takes steps to ensure a pleasant patient experience
- Responds to patient concerns and potential patient safety issues accordingly
Requirements
- High school degree or equivalent
- Associate’s degree preferred
- 1-3 years related work experience
- Experience with computer systems required, including web-based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint, or Access.
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
patient registrationcash handlingco-payment processingMedicare Secondary Payer Questionnairepatient coverage adjustmentAdvance Notice Beneficiaries (ABNs)patient counselingregistration flow monitoring
Soft Skills
communicationcustomer serviceproblem-solvingattention to detailinterpersonal skills