Practice Manager
Beth Israel Lahey Health
full-time
Posted on:
Location Type: Office
Location: Lawrence • Massachusetts • 🇺🇸 United States
Visit company websiteSalary
💰 $82,160 - $100,152 per year
Job Level
Mid-LevelSenior
About the role
- Direct daily operations of the CCBHC practice, including scheduling, front-desk operations, patient flow, telehealth management, and documentation timeliness. This includes MCI Triage processes.
- Implement and refine workflows that support timely access, same-day/rapid intake, crisis response integration, and warm handoffs between disciplines.
- Ensure strong collaboration between outpatient therapy, psychiatry, peer support, case management, MAT/SUD services, mobile crisis, and care coordination teams.
- Manages administrative/support staff; organizes and oversees work schedules and assignments to meet operational needs.
- Coordinates and ensures skill development and training for all staff.
- Makes decisions concerning hiring, corrective action and personnel matters as appropriate.
- Maintain compliance with CCBHC criteria, MassHealth regulations, MA DPH/BSAS standards, and all grant-funded reporting requirements.
- Oversee administrative staff, intake coordinators, front-desk teams, and scheduling personnel.
- Drive performance on CCBHC core metrics such as: Timely access (intake within 10 business days; crisis access within 24 hours).
- Assist in development and management of site budget, staffing model, non-personnel expenses, and CCBHC cost-based reimbursement requirements.
- Oversee patient complaints, grievances, incident reporting, DPPC/DPH reportable events, and risk mitigation.
Requirements
- Bachelor’s degree in health care administration, behavioral health, public health, social work, psychology, or related field.
- 3–5 years of supervisory or management experience in a behavioral health, community health, or outpatient medical setting.
- Demonstrated knowledge of MassHealth, CCBHC services, behavioral-health billing, and ambulatory operations.
- Experience with scheduling systems (e.g., Epic, Cerner, Azara, Credible, eCW) and performance dashboards.
- Strong understanding of HIPAA, 42 CFR Part 2, DPH/BSAS requirements, and behavioral health documentation standards.
- Demonstrated skills in team leadership, conflict management, staff development, and change management.
- Ability to analyze metrics and drive operational improvement (access, no-shows, throughput, revenue cycle).
- Commitment to health equity, trauma-informed care, and culturally responsive services.
Benefits
- Health insurance
- Paid time off
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
behavioral health billingambulatory operationsscheduling systemsperformance dashboardsoperational improvementmetrics analysisstaff developmentchange managementrisk mitigationbudget management
Soft skills
team leadershipconflict managementcollaborationdecision makingorganizational skillscommunicationtrainingproblem solvingadaptabilitycommitment to health equity