Practice Manager
Beth Israel Lahey Health
full-time
Posted on:
Location Type: Office
Location: Lawrence • Massachusetts • United States
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Salary
💰 $82,160 - $100,152 per year
About the role
- Direct daily operations of the CCBHC practice, including scheduling, front-desk operations, patient flow, telehealth management, and documentation timeliness. This includes MCI Triage processes.
- Implement and refine workflows that support timely access, same-day/rapid intake, crisis response integration, and warm handoffs between disciplines.
- Ensure strong collaboration between outpatient therapy, psychiatry, peer support, case management, MAT/SUD services, mobile crisis, and care coordination teams.
- Manages administrative/support staff; organizes and oversees work schedules and assignments to meet operational needs.
- Coordinates and ensures skill development and training for all staff.
- Makes decisions concerning hiring, corrective action and personnel matters as appropriate.
- Maintain compliance with CCBHC criteria, MassHealth regulations, MA DPH/BSAS standards, and all grant-funded reporting requirements.
- Oversee administrative staff, intake coordinators, front-desk teams, and scheduling personnel.
- Drive performance on CCBHC core metrics such as: Timely access (intake within 10 business days; crisis access within 24 hours).
- Assist in development and management of site budget, staffing model, non-personnel expenses, and CCBHC cost-based reimbursement requirements.
- Oversee patient complaints, grievances, incident reporting, DPPC/DPH reportable events, and risk mitigation.
Requirements
- Bachelor’s degree in health care administration, behavioral health, public health, social work, psychology, or related field.
- 3–5 years of supervisory or management experience in a behavioral health, community health, or outpatient medical setting.
- Demonstrated knowledge of MassHealth, CCBHC services, behavioral-health billing, and ambulatory operations.
- Experience with scheduling systems (e.g., Epic, Cerner, Azara, Credible, eCW) and performance dashboards.
- Strong understanding of HIPAA, 42 CFR Part 2, DPH/BSAS requirements, and behavioral health documentation standards.
- Demonstrated skills in team leadership, conflict management, staff development, and change management.
- Ability to analyze metrics and drive operational improvement (access, no-shows, throughput, revenue cycle).
- Commitment to health equity, trauma-informed care, and culturally responsive services.
Benefits
- Health insurance
- Paid time off
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
behavioral health billingambulatory operationsscheduling systemsperformance dashboardsoperational improvementmetrics analysisstaff developmentchange managementrisk mitigationbudget management
Soft Skills
team leadershipconflict managementcollaborationdecision makingorganizational skillscommunicationtrainingproblem solvingadaptabilitycommitment to health equity