Scientists, Computer Scientists – Technical Customer Support
Beta Systems Software
full-time
Posted on:
Location Type: Hybrid
Location: Germany
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About the role
- Resolve customer issues independently or with support from the team
- Analyze tickets and perform independent research
- Provide 1st- and 2nd-level support
- Work closely with Development and Product Management teams
- Convey customer feedback to our internal departments
Requirements
- Completed degree or vocational training, preferably with professional experience
- Structured, methodical approach to complex problems
- Affinity for understanding and using complex IT and software systems
- Accuracy and precision
- Strong analytical and abstract thinking skills
- Clear and open communication
- Excellent German language skills, both written and spoken
- Good English language skills, both written and spoken
Benefits
- Secure, family-friendly, permanent position
- Collaborative team environment
- Agile ways of working with a lot of autonomy and responsibility
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
analytical skillsabstract thinkingcommunicationaccuracyprecisionstructured approachmethodical approach
Certifications
completed degreevocational training