Bet On Talent

Customer Support Agent – Crypto Casino

Bet On Talent

full-time

Posted on:

Location Type: Remote

Location: Philippines

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About the role

  • Respond to customer questions, concerns, and requests via chat, email, and tickets in a timely, courteous manner.
  • Guide customers through processes, including account management, gameplay, deposits, withdrawals, and bonus inquiries, ensuring clarity and satisfaction.
  • Resolve customer issues effectively on the first interaction (FTR) whenever possible to enhance the customer experience.
  • Escalate complex or sensitive issues to the Shift Leader or relevant department, following defined procedures to ensure quick resolutions.
  • Adhere strictly to the company’s Code of Conduct, maintaining professionalism, confidentiality, and integrity at all times.
  • Follow company quality standards, service protocols, and regulatory requirements to ensure a consistent and secure customer experience.
  • Stay updated on all product changes, service updates, and procedural improvements to ensure accurate and current information is provided to customers.
  • Meet and exceed performance metrics, including response time, handling time, CSAT (Customer Satisfaction), and FTR (First-Time Resolution).

Requirements

  • Proven experience in a customer-facing role (e.g., customer support, technical support).
  • Excellent written and verbal communication skills with a professional and empathetic tone.
  • Strong problem-solving abilities and a commitment to a "first-time resolution" mindset.
  • High attention to detail and accuracy, especially in documenting interactions.
  • A firm commitment to continuous learning and adherence to all quality and security standards.
  • The ability to handle sensitive information with complete confidentiality and integrity.
  • Comfortable working in a performance-driven environment, using workforce analytics software (e.g., Insightful) to track productivity and metrics.
Benefits
  • No More Commute: This is a fully remote position, allowing you to work from the comfort of your own home using your device.
  • Independent Contractor Role: This is a full-time independent contractor opportunity, ideal for a self-motivated professional comfortable working within a structured, performance-driven framework.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer supporttechnical supportproblem-solvingdocumentation accuracyperformance metricscustomer satisfactionfirst-time resolution
Soft Skills
communicationempathyattention to detailintegrityprofessionalismcontinuous learning