Account Manager
Bestpass
full-time
Posted on:
Location Type: Remote
Location: United States
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About the role
- Expand revenue from the existing customer base by strategically providing a fantastic experience and upselling/cross-selling by being inquisitive, understanding the customers’ needs, and applying a partner-based approach to sales
- Achieve sales targets, maintain, and develop a strong pipeline of opportunities from existing customer base
- Build a strong understanding of client and industry segmentation, behavior, and insights to drive customer lifetime value
- Ownership of customer engagement including customer upsell/cross-sell and renewals
- Establish, manage, and grow value-based relationships though exceptional communication and follow through to ensure customer satisfaction, resulting in high customer retention
- Serve as voice of the customer to prioritize feature requests and platform improvements during product discussions for Colibri to improve our business solutions using the customer feedback loop
- Responsible for account retention, growth, and upsell-cross sell
- Educate clients on new features, assist with extending their utilization, obtain customer feedback regarding new features/capabilities and overall satisfaction through customer surveys, interviews, and focus groups
- Actively drive customer references and case studies
- The desire to exceed expectations
Requirements
- 3 to 5 years of experience
- Excellent interpersonal skills with the ability to effectively collaborate with internal and external stakeholders
- Customer-first mindset
- Ability to understand customers’ needs and manage client expectations
- Strong work ethic and ability to manage high levels of volume across multiple customers and projects, with varying degrees of priorities, while fostering retention and loyalty in a fast-paced environment
- PowerPoint, Word, and Excel skills are a plus
- Salesforce or other CRM platform experience preferred
- Excellent verbal and written communication skills
- Ability to leverage your creativity, intellect, and results-oriented attitude
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
interpersonal skillscustomer-first mindsetcollaborationcommunicationcreativityresults-oriented attitudestrong work ethiccustomer engagementcustomer retentioncustomer satisfaction