Bestow

Senior Design Operations Manager

Bestow

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $130,000 - $150,000 per year

Job Level

Senior

About the role

  • The Senior Design Operations Manager will be the connective tissue between the design team and the rest of our product org — building and maintaining the systems, processes, and rituals that help designers do their best work.
  • Help define and champion the Design POV within the product development lifecycle — from intake to delivery
  • Identify bottlenecks and implements solutions to help the team scale and move faster without sacrificing quality
  • Build scalable design processes and knowledge management that work whether the team is 5 people or 50
  • Lead the buildout of emerging Research Operations within a growing product and design team
  • Facilitate and evolve key team rituals: critiques, design reviews, retrospectives, and planning sessions
  • Partner with Product and Engineering to streamline cross-functional workflows and reduce friction
  • Build bridges between embedded designers across squads so the team stays connected and aligned
  • Steward our Figma workspace — structure, naming conventions, component libraries, and version control
  • Establish and enforce standards for design files to ensure consistency and easy handoff to engineering
  • Maintain a single source of truth for design assets, templates, and documentation
  • Evaluate, implement, and manage the toolstack the design team uses day-to-day
  • Create and uphold governance for team libraries, design systems, and strategic artifacts
  • Stay current on the latest in Design Ops, tooling, and AI-powered design workflows
  • Own the function-specific onboarding experience for new design team members
  • Foster a healthy culture of feedback, continuous improvement, celebration, and psychological safety
  • Administratively support the design leadership team; help define what career growth looks like for designers at Bestow including leveling guides and review processes
  • Define and track metrics that show how the design team is performing and where we can improve
  • Provide design leadership with team planning clarity including regular visibility into team capacity, velocity, and health

Requirements

  • 5+ years of experience in the product or design discipline, with 2-3 years specialized in operations, program management, or a similar operational role within a design or product organization.
  • An outstanding grasp of design fundamentals and the value that product designers are uniquely positioned and tasked to deliver to engineering and the product development lifecycle.
  • Strong understanding of product design and UX processes — you don't have to be a designer, but you speak the language fluently.
  • Knowledge of or experience with UX research operations or research program management.
  • Exceptional communication skills — you can write clearly, effectively facilitate meetings and manage a room, and translate ambiguity into action.
  • Hands-on experience with software design tools:
  • Experience managing Figma workspaces at scale (component libraries, design systems, versioning, file governance, etc.).
  • Good-to-have: Knowledge of AI tool implementation in modern design workflows and experience administering project management tools (JIRA, Confluence, Notion, Linear, Asana, etc.).
  • Proven ability to build processes from scratch with buy-in from smart, creative, opinionated team members.
  • Experience working cross-functionally with Product, Engineering, and other teams across a company.
  • Good to have: Experience scaling a design team through a period of rapid growth.
Benefits
  • Competitive salary and equity based on role
  • Policies and managers that support work/life balance, like our flexible paid time off and parental leave programs
  • 100% paid-premium option for medical, dental, and vision insurance
  • Lifestyle stipend to support your physical, emotional, and financial wellbeing
  • Flexible work-from-home policy and open to remote
  • Remote and WFH options, as well as a beautiful, state-of-the-art office in Dallas’ Deep Ellum, for those who prefer an office setting
  • Employee-led diversity, equity, and inclusion initiatives
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
design operationsprogram managementUX research operationsdesign fundamentalsproduct designUX processesprocess buildingmetrics trackinggovernance
Soft Skills
communicationfacilitationteam leadershipfeedback culturecontinuous improvementpsychological safetycross-functional collaborationproblem-solvingadaptability