Work extensively with internal and external engineers, product managers, customer experience, and account managers to lead bug fixes and solutions as they arise with our products.
Align with internal Product Managers to coordinate bug fixes and enhancements while helping to guide internal engineering teams to understand external partner limitations and issues as they crop up.
Work directly with the leadership, product management, support staff, and engineers of our enterprise customers to resolve their issues and serve as a technical representative of our products.
Occasionally build new features for internal teams and/or external customers.
Lead by example and serve as a mentor to junior and mid-level peers.
Maintain and build internal and customer-facing documentation (including but not limited to how-to and knowledge base articles).
Monitor FTK services on a fixed cadence to ensure our product is never in a state that renders it unusable to our partners and their customers.

Requirements

5+ years of full-stack professional software development experience (preferably Python, Go, or TypeScript)
Strong written and verbal communication skills, with the ability to translate complex technical issues for diverse audiences, from engineers to non-technical stakeholders
Understanding of insurance, fintech, or B2B SaaS business models; experience with policy administration, underwriting, or actuarial concepts is highly valued
Desire to engage directly with large clients and help solve their problems
Maintains composure and professionalism during high-pressure situations and escalations
Active and empathetic listener who can receive customer frustration and criticism without becoming defensive
Understands and maintains discipline around scope; acknowledges customer feedback and escalates appropriately without overcommitting or dismissing requests
Demonstrated ability to handle multiple issues simultaneously across multiple product areas
Extensive experience using, developing, and debugging in a microservice architecture
A passion for technology and a desire to learn, adapt, and mentor in an ever-changing environment.
Comfortable operating with ambiguity and owning complex issues with incomplete information.
Bachelor's Degree or equivalent experience (Computer Science degree preferred but not required)

Benefits

Competitive salary and equity based on role
Policies and managers that support work/life balance, like our flexible paid time off and parental leave programs
100% paid-premium option for medical, dental, and vision insurance
Lifestyle stipend to support your physical, emotional, and financial wellbeing
Flexible work-from-home policy and open to remote
Remote and WFH options, as well as a beautiful, state-of-the-art office in Dallas’ Deep Ellum, for those who prefer an office setting
Employee-led diversity, equity, and inclusion initiatives

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

PythonGoTypeScriptfull-stack developmentmicroservice architecturebug fixingfeature developmenttechnical documentationsoftware debuggingpolicy administration

Soft Skills

communication skillsmentorshipproblem-solvingempathycomposure under pressureactive listeningscope managementmultitaskingadaptabilityprofessionalism

Certifications

Bachelor's Degree in Computer Science