Work jointly with external/internal engineers, product managers, customer experience, and account managers to assist in providing bug fixes and solutions as they arise with our products.
Work closely with internal Product Managers to coordinate bug fixes and enhancements while helping to guide the internal engineering teams to understand external partner limitations and issues as they crop up.
Maintain and build internal as well as customer-facing documentation (including but not limited to how-to and knowledge base articles).
Monitor FTK services on a fixed cadence to ensure our product is never in a state that renders it unusable to our partners and their customers.

Requirements

General knowledge of programming languages (Python, Go, TypeScript, etc.)
2+ years of full-stack professional software development experience (preferably Python, Go, or TypeScript)
Strong written and verbal communication skills, ability to explain complex technical issues to everyone from the super technical to layman’s terms.
Strong understanding of the SDLC life cycle
2+ years experience using, querying, and debugging (APIs, SQL, etc.)
Experience using a formal ticketing system such as Jira, Salesforce, ZenDesk, etc.
An excitement for technology and a desire to learn and adapt in an ever-changing market.
Atlassian suite experience (jira, confluence, salesforce, slack) is preferred.
Experience working on APIs and/or event-driven systems is a strong plus.

Benefits

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Applicant Tracking System Keywords

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Hard Skills & Tools

PythonGoTypeScriptfull-stack developmentAPIsSQLSDLCdebugging

Soft Skills

written communicationverbal communicationexplain technical issuesadaptabilitycollaboration