Associate Program Manager
Best Western Hotels & Resorts
full-time
Posted on:
Location Type: Hybrid
Location: Phoenix • Arizona • United States
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About the role
- Support the loyalty guest experience by analyzing customer feedback and insights to inform marketing initiatives
- Monitor, track, reconcile, and report on all fulfillment activities to ensure transaction integrity
- Maintain strong vendor relationships to support timely and accurate fulfillment
- Analyze problems, research relevant information, and implement effective solutions
- Assist in the development and execution of loyalty marketing campaigns and promotions
- Collaborate with cross-functional teams (e.g., Branding, eCommerce, Analytics) to ensure alignment and timely delivery of marketing initiatives
- Support the creation and distribution of marketing materials, including email communications, program updates, and member notifications
- Gather and synthesize customer feedback from surveys, reviews, and support channels to identify trends and recommend improvement opportunities
- Maintain and update loyalty program documentation, FAQs, and internal knowledge bases
- Prepares reports by compiling data, tracking and analyzing key performance indicators (KPIs)
- Ensure compliance with brand standards and legal guidelines in all marketing communications
- Prepare presentations and reports for internal stakeholders and leadership
- Participate in brainstorming sessions and contribute ideas to enhance member engagement and program value
Requirements
- Minimum 1-3 years of experience in a Corporate Marketing environment, preferably hospitality
- Two-year college degree or equivalent certification preferred
- Proficient in Microsoft Office Suite and related business software
- Ability to manage multiple priorities in a fast-paced environment
- Ensures quality customer care by handling correspondence emails regarding Award fulfillment
- Excellent written and verbal communication skills
- Attention to detail and strong time-management skills
- The ability to work collaboratively within a team is vital for coordinating efforts and achieving shared goals
- Consistently meets deadlines, maintaining high standards of quality and efficiency
- Familiar with Company products and services and relevant policies, procedures and guidelines specific to the job
Benefits
- Medical/Dental/Vision available day one
- Vacation/Sick- accruals start day one
- Paid company holidays and personal holidays to celebrate what’s important to you
- 401K - company contribution and match (U.S.)
- Registered Retirement Savings Plan (RRSP) – company contribution and match (Canada)
- Employee discounts/hotel discounts
- Free financial and health wellness programs
- Tuition Reimbursement
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
data analysismarketing campaign developmentreport preparationkey performance indicators (KPIs) trackingcustomer feedback synthesisproblem-solvingtransaction integrity monitoring
Soft Skills
communication skillsattention to detailtime-managementcollaborationability to manage multiple prioritiescreativitycustomer care
Certifications
two-year college degreeequivalent certification