Regional Service Manager
Best Western Hotels & Resorts
full-time
Posted on:
Location Type: Remote
Location: Texas • United States
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About the role
- Improves member value by providing operational, training, marketing and related property support.
- Provides hotel operations consulting services (e.g., revenue management, sales and marketing and property management) to improve property performance.
- Uses all relevant tools to statistically analyze and improve operational success through profitability and guest satisfaction.
- Consistently applies Best Western quality assurance standards by conducting property visits and assessments targeted at improving individual properties and brand image.
- Provides corrective action plans as required.
- Builds member value by conducting field-training workshops for owners, management and staff on varied topics with a significant focus on superior customer care.
- Communicates brand initiatives by promoting Best Western resources.
- Contributes to the team effort with timely communication between members and Best Western departments.
- Achieves production and budget standards by effectively planning and scheduling property visits and travel.
- Ensures a seamless and expedient transition by conducting effective visits to applicant properties.
Requirements
- Minimum of 5 years hotel General Manager/experience or equivalent.
- Multi-property management experience preferred.
- Bachelor’s Degree in Business Administration, Hospitality Management or related field or an equivalent combination of education and experience.
- Certified Hotel Administrator (CHA) strongly preferred.
- Certified Hospitality Trainer (CHT) strongly preferred.
- Ability to attain Best Western Quality Assurance Assessor certification.
- Intermediate proficiency in Microsoft Office Suite.
- Strong presentation/training skills.
- Strong organizational and time management skills.
- Self-directed.
- Ability to change and/or adapt to new initiatives.
Benefits
- Medical/Dental/Vision available day one
- Vacation/Sick- accruals start day one
- Paid company holidays and personal holidays to celebrate what’s important to you
- 401K - company contribution and match (U.S.)
- Registered Retirement Savings Plan (RRSP) – company contribution and match (Canada)
- Employee discounts/hotel discounts
- Free financial and health wellness programs
- Tuition Reimbursement
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
hotel operations consultingrevenue managementsales and marketingproperty managementstatistical analysisprofitability analysisguest satisfaction analysisfield-training workshopsplanning and scheduling
Soft skills
customer carecommunicationpresentation skillsorganizational skillstime managementself-directedadaptability
Certifications
Certified Hotel Administrator (CHA)Certified Hospitality Trainer (CHT)Best Western Quality Assurance Assessor certification