Lead Tech Ops Technician
Best Western Hotels & Resorts
full-time
Posted on:
Location Type: Remote
Location: Arizona • United States
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Job Level
About the role
- Monitor infrastructure using Datadog, Splunk, and AWS-native tools
- Ensure uptime and performance SLAs for cloud and on-prem systems
- Troubleshoot and resolve incidents across applications, services, and infrastructure
- Perform impact assessments and root cause analysis
- Implement remediation and escalate complex issues to engineering teams
- Follow ITIL processes: incident, change, release, and problem management
- Support disaster recovery, patching, and automation tasks
- Assist with onboarding and connectivity for new hotel properties
- Coordinate technical releases and contribute to project work
Requirements
- Minimum of 4 years IT/IS experience
- 2+ years in incident management and infrastructure monitoring
- Hands-on Linux administration experience
- Familiarity with AWS services (EC2, CloudWatch, Lambda, VPC, Logs, etc.)
- Strong problem-solving and analytical skills
- Self-driven with a passion for learning and innovation
- Effective communicator and team collaborator
Benefits
- Medical/Dental/Vision available day one
- Vacation/Sick- accruals start day one
- Paid company holidays and personal holidays to celebrate what’s important to you
- 401K - company contribution and match (U.S.)
- Registered Retirement Savings Plan (RRSP) – company contribution and match (Canada)
- Employee discounts/hotel discounts
- Free financial and health wellness programs
- Tuition Reimbursement
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Linux administrationincident managementinfrastructure monitoringroot cause analysisremediationautomationimpact assessmentsperformance SLAstroubleshootingcloud services
Soft skills
problem-solvinganalytical skillsself-drivenpassion for learninginnovationeffective communicationteam collaboration