Best Egg

Director, First Line Controls

Best Egg

full-time

Posted on:

Location Type: Hybrid

Location: Wilmington • United States

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Salary

💰 $130,000 - $175,000 per year

Job Level

Lead

About the role

  • Establish and lead a robust first line of defense (1LOD) control environment supporting a critical operational function within Best Egg.
  • Partner closely with operational leadership to design, implement, and continuously improve the control framework that ensures effective risk management, regulatory compliance, and operational excellence.
  • Build and lead a program focused on identifying risks, implementing preventative and detective controls, monitoring operational performance, and strengthening governance across processes, vendors, and partner activities.
  • Serve as a key liaison between Operations, Risk, Compliance, Legal, and Internal Audit to ensure the business maintains a strong and scalable control environment while continuing to innovate and grow.
  • Design, implement, and mature a comprehensive first line of defense control program supporting a core operational department.
  • Establish standardized frameworks for risk identification, control design, documentation, and monitoring across key processes.
  • Develop and maintain process risk assessments (RCSA), control inventories, and control testing methodologies aligned with enterprise risk standards.
  • Ensure the department maintains strong governance over operational, regulatory, and third-party risks.
  • Partner with operational leaders to identify key risks across processes, systems, vendors, and customer interactions.
  • Establish monitoring routines and performance metrics that identify emerging risks, control breakdowns, or operational vulnerabilities.

Requirements

  • Bachelor’s degree in Business, Finance, Risk Management, Operations, or related field; Master’s degree preferred.
  • 8+ years of experience in operational risk, controls, audit, compliance, or risk management within financial services, fintech, or banking.
  • Demonstrated experience developing and executing RCSA programs, control frameworks, and issue management processes.
  • Strong knowledge of first line of defense risk management practices and operational control environments.
  • Experience partnering with operational teams to embed risk management into business processes.
  • Familiarity with regulatory expectations impacting consumer lending operations.
  • Strong analytical skills with the ability to interpret complex operational data and identify emerging risks.
  • Exceptional leadership, communication, and stakeholder management skills with the ability to influence across multiple organizational levels.
  • Experience interacting with internal audit and enterprise risk management functions preferred.
Benefits
  • Pre-tax and post-tax retirement savings plans with a competitive company matching program
  • Generous paid time-off plans including vacation, personal/sick time, paid short-term and long-term disability leaves, paid parental leave, and paid company holidays
  • Multiple health care plans to choose from, including dental and vision options
  • Flexible Spending Plans for Health Care, Dependent Care, and Health Reimbursement Accounts
  • Company-paid benefits such as life insurance, wellness platforms, employee assistance programs, and Health Advocate programs
  • Other great discounted benefits include identity theft protection, pet insurance, fitness center reimbursements, and many more!
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
operational riskcontrolsauditcompliancerisk managementRCSA programscontrol frameworksissue management processesrisk identificationcontrol testing methodologies
Soft Skills
leadershipcommunicationstakeholder managementanalytical skillsability to influence
Certifications
Bachelor’s degreeMaster’s degree