Best Egg

Back Office Team Manager

Best Egg

full-time

Posted on:

Location Type: Hybrid

Location: Wilmington • United States

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Salary

💰 $70,000 - $80,000 per year

About the role

  • Manage the daily business workflow with the team and assist in creating efficiencies
  • Scheduling and workforce management
  • Recruitment and interviewing
  • New hire and ongoing training
  • Quality monitoring and coaching
  • Account audits and root cause analysis
  • Complaint handling and customer escalations
  • Performance reviews and development

Requirements

  • Bachelor’s Degree preferred
  • 2+ years of Customer Service, Collections &/or Call-Center experience
  • 2+ years of experience in a similar Backoffice role
  • People &/or project management experience
  • Excellent written, oral and presentation skills
  • Proven track record of innovation, clever problem solving, and high-quality
  • Strong organization and prioritization skills
  • Must embrace change and thrive in an evolving department
Benefits
  • Pre-tax and post-tax retirement savings plans with a competitive company matching program
  • Generous paid time-off plans including vacation, personal/sick time, paid short-term and long-term disability leaves, paid parental leave, and paid company holidays
  • Multiple health care plans to choose from, including dental and vision options
  • Flexible Spending Plans for Health Care, Dependent Care, and Health Reimbursement Accounts
  • Company-paid benefits such as life insurance, wellness platforms, employee assistance programs, and Health Advocate programs
  • Other great discounted benefits include identity theft protection, pet insurance, fitness center reimbursements, and many more!
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer servicecollectionscall-center experiencebackoffice rolequality monitoringcoachingperformance reviewsroot cause analysisschedulingworkforce management
Soft Skills
people managementproject managementwritten communicationoral communicationpresentation skillsproblem solvingorganizationprioritizationadaptabilityinnovation
Certifications
Bachelor's Degree