Operations Manager
Best Egg
full-time
Posted on:
Location Type: Hybrid
Location: United States
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Salary
💰 $70,000 - $75,000 per year
About the role
- Manage daily operations across assigned functions, ensuring service levels, quality standards, and productivity targets are consistently met.
- Lead, coach, and develop the frontline loan service team, foster engagement, accountability, and performance excellence.
- Monitor key operational metrics, identify trends, and implement action plans to improve efficiency, quality, and customer experience.
- Partner with Strategy, Product, Technology, and Risk teams to implement process enhancements and operational initiatives.
- Ensure operational processes comply with regulatory requirements, internal policies, and control standards.
- Support workforce planning, scheduling, and capacity management to align resources with demand.
- Drive continuous improvement initiatives using data, root-cause analysis, and best practices.
- Provide cross-team support, including verbal and written coaching, to ensure alignment and coverage as applicable.
- Escalate risks, issues, and operational challenges with clear recommendations and solutions.
- Contribute to operational planning, meetings, reporting, and readiness for audits or regulatory reviews.
- Developing and presenting targeted business updates.
Requirements
- 5+ years of experience in operations management, customer operations, or service delivery roles—preferably within consumer lending, FinTech, or financial services.
- Proven experience managing teams and delivering against performance targets in high-volume operational environments.
- Strong understanding of operational controls, quality assurance, and regulatory requirements.
- Experience driving process improvements and operational change initiatives.
- Strong analytical skills with the ability to use data to inform decisions.
Benefits
- Pre-tax and post-tax retirement savings plans with a competitive company matching program
- Generous paid time-off plans including vacation, personal/sick time, paid short-term and long-term disability leaves, paid parental leave, and paid company holidays
- Multiple health care plans to choose from, including dental and vision options
- Flexible Spending Plans for Health Care, Dependent Care, and Health Reimbursement Accounts
- Company-paid benefits such as life insurance, wellness platforms, employee assistance programs, and Health Advocate programs
- Other great discounted benefits include identity theft protection, pet insurance, fitness center reimbursements, and many more!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
operations managementcustomer operationsservice deliveryperformance targetsoperational controlsquality assuranceprocess improvementsoperational change initiativesanalytical skillsdata analysis
Soft skills
leadershipcoachingteam developmentengagementaccountabilityperformance excellencecommunicationproblem-solvingcross-team supportpresentation skills